Ja’Vae Harris
Douglasville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Thrift Books
05.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Representative
Advanced Auto Parts
09.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Douglas County High School
Douglasville, GA05-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Relationship building
- Multi-tasking strength
- Verbal/written communication
- Outgoing personality
- Detail Oriented
- Problem-solving
- Verbal and written communication
Timeline
Sales Associate
Thrift Books
05.2023 - Current
Customer Service Representative
Advanced Auto Parts
09.2021 - 05.2023
High School Diploma -
Douglas County High School
Similar Profiles
Emily AnkerEmily Anker
Sorter at Thrift BooksSorter at Thrift Books
Stacy HarrisStacy Harris
Package Handler at Thrift BooksPackage Handler at Thrift Books
Chelsey AnglinChelsey Anglin
Sorter at Thrift BooksSorter at Thrift Books