JAVIER DAVID LOZANO VACA
Atlanta
Summary
Dynamic professional with experience at Chic-Fil-A, excelling in customer relations and feedback analysis. Proven ability to enhance customer satisfaction and resolve issues efficiently. Skilled in data interpretation and technical troubleshooting, fostering effective communication and collaboration across teams. Committed to delivering exceptional service and driving operational success.
Overview
2
2
years of professional experience
Work History
Assistant
Lightning TREE SERVICES
Duluth
08.2024 - 01.2025
- Gathered and sorted data for reports and files.
- Archived confidential material using established procedures.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Maintained positive working relationship with fellow staff and management.
- Encouraged and improved cross-department internal communication.
- Organized and maintained filing systems for documents and records.
Customer Representative
Chic-Fil-A
Duluth
02.2023 - 09.2023
- Prioritized tasks effectively to meet deadlines.
- Promoted available products and services to customers during service, account management and order calls.
- Resolved customer complaints promptly and efficiently.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma -
DULUTH HIGH SCHOOL
Duluth, GA12-2025
Skills
- Data interpretation
- Customer relations
- Inventory management
- Verbal and written communication
Client support
Feedback analysis
Customer relations - Time management
- Technical troubleshooting
Languages
English
Professional
Spanish
Professional
Timeline
Assistant
Lightning TREE SERVICES
08.2024 - 01.2025
Customer Representative
Chic-Fil-A
02.2023 - 09.2023
High School Diploma -
DULUTH HIGH SCHOOL
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