JAVON BROWN
Delta Air Lines Inc.
Fayetteville
9
years of professional experience
Passionate team leader seeking the position of Operational Service Manager. Dedicated to the leadership and oversight of the ATL ACS operation, with a strong commitment to shared operational goals. Proven ability to ensuring that task are executed efficiently without comporting on safety or procedural compliance. A strong communicator and respected team player, recognized for cultivating relationships with employees and leadership. Committed to promoting a culture of respect, integrity, servant leadership and inclusion while optimizing overall performance.
Work History
Agent in Charge
3 Years 5 Months- Lead and optimize daily staffing and deployment to maintain peak efficiency and strict safety protocols.
- Mentor agents, provide hands on coaching and guidance, empowering agents to master job requirements
Aircraft Load Agent
1 Year 7 Months- Overseeing load plans, ensuring accurate weight and balance distribution
- Real time problem solving on the ramp, ensuring teams adapt swiftly to obstacles while up holding safety standards
- Dispatch Agents
Dispatch / RTMS Agent
1 Year 2 Months- Overseeing load plans, ensuring accurate weight and balance distribution
- Real time problem solving on the ramp, ensuring teams adapt swiftly to obstacles while up holding safety standards
- Dispatch Agents
Load Desk Agent
2 Years 8 Months- Streamline load planning and execution, successfully coordinating with ALA for accurate requirements, time-sensitive schedules and fast pace operational environments
- Communication between ground teams and operations centers, coordinating closely with baggage, cargo and LCC personnel to ensure precise aircraft loading and flawless turn execution
Education
High School Diploma
Skills
PROFICIENT IN EXCEL
POWER POINT
ANALYZING METRICS AND KPIS
STRONG PROBLEM-SOLVING AND CRITICAL THINKING ABILITIES
EFFECTIVE COMMUNICATION
KEY ACHIEVEMENTS
AWARDS, One L: completed 2026, ALA of the Month 3 times, Top dispatch agent, Mentor to countless agents
Timeline
Agent in Charge
Delta Air Lines Inc.
03.2023 - CurrentRead More
Aircraft Load Agent
Delta Air Lines Inc.
08.2021 - 03.2023Read More
Dispatch / RTMS Agent
Delta Air Lines Inc.
06.2020 - 08.2021Read More
Load Desk Agent
Delta Air Lines Inc.
10.2017 - 06.2020Read More
Brandon Sr High School
High School Diploma
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