Sasha Glumise
Atlanta
Summary
Experienced customer service representative gifted in working with confused and upset individuals in need of supportive guidance as well as enhancing customer experiences.
Overview
7
7
years of professional experience
Work History
Server
Chili's Bar And Grill
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Call Center Representative
T-Mobile
10.2019 - Current
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Associate
T-Mobile
09.2018 - 10.2019
- Educated customers on company systems, form completion and access to services.
- Communicated with clients regarding account services, statements, and balances.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Cashier
Zaxby’s
11.2016 - 09.2018
- Helped customers complete purchases, locate items and join reward programs.
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Langston Hughes High School
Fairburn, GA05.2018
Skills
- Computer Efficiency
- Customer Data Confidentiality
- Customer Retention Strategies
- Collaborative Environments
- Upselling Products and Services
- Efficient and Detail-Oriented
Timeline
Server
Chili's Bar And Grill
09.2022 - Current
Call Center Representative
T-Mobile
10.2019 - Current
Customer Service Associate
T-Mobile
09.2018 - 10.2019
Cashier
Zaxby’s
11.2016 - 09.2018
Langston Hughes High School
Similar Profiles
Jose RamosJose Ramos
Server/Lead Busser at Chili's Bar and GrillServer/Lead Busser at Chili's Bar and Grill
Jesse DiazJesse Diaz
Server at Chili's Bar and Grill (MIA)Server at Chili's Bar and Grill (MIA)
Isabella NunezIsabella Nunez
Server/ Bartender at Chili's Bar and GrillServer/ Bartender at Chili's Bar and Grill