Javonte Cobb
Waynesboro
Summary
Reliable Fulfillment Associate experienced in customer service and team collaboration. Enhanced team performance by effectively training new associates and resolving order issues. Focused on creating a dedicated work environment while mastering skills and contributing to organizational growth.
Overview
10
10
years of professional experience
Work History
Fulfillment Associate
Amazon
Appling
11.2021 - Current
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Followed proper packaging requirements depending on order size and type.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Assisted in training new associates on operational procedures and safety protocols.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Sales Associate/Lead
Big Lots Stores, Inc.
Augusta
10.2016 - 11.2021
- Assisted customers with product selection, providing informed recommendations to enhance satisfaction.
- Processed transactions accurately and efficiently at point of sale.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Analyzed sales performance metrics to identify marketplace trends and inform product selection.
- Oversaw daily stock levels to ensure product availability for sales associates and support customer needs.
- Organized merchandise and upheld cleanliness standards to enhance overall store appearance.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Conducted inventories on a regular basis to track stock levels.
Education
High School Diploma -
Burke County High School
Waynesboro, GA05-2013
Some College (No Degree) - Biology
East Georgia State College
Swainsboro, GASome College (No Degree) - Health Care Management
Georgia Southern University
Statesboro, GASkills
- Order fulfillment
- Inventory management
- Barcode scanning
- Packaging standards
- Equipment operation
- Warehouse safety
- Problem solving
- Innovative thinking
- Customer engagement
- Client relations
- Team collaboration
- Willing to learn
Timeline
Fulfillment Associate
Amazon
11.2021 - Current
Sales Associate/Lead
Big Lots Stores, Inc.
10.2016 - 11.2021
High School Diploma -
Burke County High School
Some College (No Degree) - Biology
East Georgia State College
Some College (No Degree) - Health Care Management
Georgia Southern University