Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Jay Langa

Cumming

Summary

Versatile and innovation-focused Senior Product Manager with 20+ years of experience leading digital transformation across telecommunications, contact center, and hospitality sectors. Recognized for shaping and launching high-impact applications, integrating AI into business strategy, and driving customer-centric product development. Skilled in Agile methodologies, cross-functional leadership, and low-code platforms. Holder of 45 U.S. patents, demonstrating a strong track record in product innovation and scalable technology solutions. Trusted partner to stakeholders, known for aligning business goals with technical execution and delivering measurable results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Product Manager

Intradiem Inc.
09.2019 - 06.2025
  • Engaged in client discovery sessions to validate and enhance emerging product ideas.
  • Identified opportunities to integrate AI tools into business strategy.
  • Accelerated product development cycles by 25% through AI-assisted requirements generation, testing and prototyping in a safe and secure environment.
  • Delivered comprehensive PRDs for 3 major features to optimize contact center agent’s productivity by reducing idol time and generating a cost savings to the client.
  • Developed and deployed 4 internal automation tools that eliminated customer information inconsistencies by consolidating product compatibility data across platforms, streamlined requirements approval tracking, expedited sales exception processing, and optimized committee volunteer allocation.
  • Created user stories that enabled seamless handoffs and reduced development rework by 30%.
  • Delivered intuitive UI prototypes that achieved 90% user acceptance in usability testing.
  • Collaborated cross-functionally with architecture, engineering, design, and customer success teams.
  • Prioritized and maintained the product backlog using user feedback, impact, and feasibility.
  • Led sprint ceremonies that improved team velocity by 20% and reduced blockers by 50%
  • Translated complex technical concepts into clear, actionable stakeholder insights.
  • Championed customer empathy in development to align with real-world use cases.

Director of Operations

Greenleaf Medical
11.2018 - 09.2019
  • Lobbied for critical Georgia state licensing agreements through comprehensive regulatory analysis and compliance management, ensuring adherence to all state requirements and timelines.
  • Developed comprehensive business models for brick-and-mortar retail locations and manufacturing facilities, analyzing operational requirements and financial projections.
  • Engaged with Georgia state and local government officials to assess regulatory environment and evaluate feasibility of facility establishment across target districts.
  • Collaborated with cross-functional teams including legal, finance, and real estate to ensure seamless project execution and risk mitigation throughout the expansion process.
  • Conducted property due diligence and negotiated acquisition and long-term lease agreements for strategic business locations.

Director, Digital Marketing & Client Acquisition

Interactive Market Solutions, Inc.
06.2017 - 10.2018
  • Drove product enhancement initiatives for lead acquisition platforms, fostering innovation to address dynamic market demands and customer requirements.
  • Directed cross-functional remote development teams to troubleshoot critical issues and optimize platform performance, ensuring seamless user experience and operational efficiency.
  • Authored comprehensive system integration documentation and client training resources, streamlining onboarding processes and reducing support ticket volume.
  • Orchestrated multi-channel customer acquisition strategies across digital platforms, industry events, and targeted marketing campaigns to expand market reach.
  • Leveraged CRM systems and data analytics tools to analyze customer behavior patterns, identify growth opportunities, and implement retention optimization strategies.

Product Director, Product Management & Development

Cox Communications
07.2010 - 05.2017
  • Managed the lifecycle for mobile, web, and OTT streaming services.
  • Authored comprehensive epics and user stories to guide cross-functional Agile development teams through product delivery cycles.
  • Spearheaded the strategic development and successful market launch of Cox's inaugural mobile streaming applications, establishing the company's digital streaming presence.
  • Championed product vision and strategy across internal stakeholder groups, securing organizational alignment and buy-in.
  • Served as Cox's representative on the national TV Everywhere standards committee, collaborating directly with industry leaders including Disney, Apple, HBO, and Adobe to shape industry standards.

Education

Bachelor of Science - English and Business

Florida State University
Tallahassee, FL

Skills

  • Product Lifecycle Management (SDLC)
  • Artificial Intelligence
  • Agile Methodologies
  • Cross-functional Team Leadership
  • UI/UX Design Collaboration
  • Road Mapping & Prioritization
  • Digital Transformation
  • Customer Acquisition & Retention
  • Market & Competitive Analysis
  • Technical Documentation & Training
  • Stakeholder Management
  • System Integration
  • Mobile & Web Application Development
  • Product launches
  • Product roadmaps
  • Strategic planning
  • Competitive analysis
  • Customer research

Certification

  • AI for Product Managers – Pendo.io
  • Leadership in Action – Cox Communications
  • Media Training: Telling Your Story – Cox Communications
  • Think Like a Consultant – Cox Communications
  • Train-the-Trainer – Walt Disney Company

Awards

Cox Vision Awards (x2) – Innovation & Leadership, 45 U.S. Patents in Technology and Product Development

Timeline

Senior Product Manager

Intradiem Inc.
09.2019 - 06.2025

Director of Operations

Greenleaf Medical
11.2018 - 09.2019

Director, Digital Marketing & Client Acquisition

Interactive Market Solutions, Inc.
06.2017 - 10.2018

Product Director, Product Management & Development

Cox Communications
07.2010 - 05.2017

Bachelor of Science - English and Business

Florida State University

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Jay Langa