Jay Oliver
Atlanta
Summary
Results-oriented sales professional with over 10 years in business development and account management. Specializes in driving growth in public sector education and corporate environments through full-cycle relationship management. Experienced Salesforce CRM user, enhancing pipeline activity and conversion rates. Skilled in consultative selling and risk assessment, consistently exceeding targets and building trust-based relationships.
Overview
14
14
years of professional experience
Work History
PROGRAM COORDINATOR AND SPECIALIST
Big Brothers Big Sisters Of Greater Pittsburgh
Pittsburgh
08.2023 - 02.2026
- Coordinated Bigs in Blue mentorship program with law enforcement agencies in greater Pittsburgh area, enhancing community engagement.
- Oversaw mentorship matches and provided case management and family support, ensuring positive outcomes for participants.
- Developed structured curriculum to enhance mentor-mentee relationships and foster connections.
- Drove regional program growth by securing partnerships with law enforcement agencies and community organizations.
- Executed presentations and stakeholder meetings to promote Bigs in Blue program adoption, increasing awareness and participation across districts.
- Utilized Salesforce CRM to manage pipeline activity, track outreach, and optimize conversion rates.
Sales Executive - Case Management - Fraud Analyst
AT&T
Youngstown
04.2018 - 12.2023
Managed 60+ cases per hour in case management, providing billing and technical support.
Transitioned to fraud analyst role, specializing in fraud detection for cellular devices and insurance claims.
Reviewed cases of lost or stolen devices, prioritizing thorough investigation and prevention.
Delivered exceptional sales service, consistently achieving monthly quotas and securing bonuses.
Resolved complex customer inquiries promptly via phone, email, and chat.
Promoted to team support due to outstanding communication and active listening skills.
Provided technical support to new hires during nesting phases, enhancing onboarding experience.
Direct Care Staff - Staff Support Supervisor
Safehouse Residential Ministries
Youngstown
01.2012 - 01.2017
- Recognized for leadership and promoted to Lead Support, mentoring staff and improving team performance and service delivery consistency
- Managed high-volume caseload (60+ clients), fostering engagement through relationship-first, consultative approach.
- Influenced client decision-making and behavior by identifying needs and positioning solutions, resulting in increased participation and program retention.
- Acted as primary contact for families and stakeholders, managing expectations and strengthening long-term relationships.
- Presented structured updates on client progress to court officials and case teams, highlighting program value and outcomes.
Education
Graduate -
Liberty High School
01-2009
RECOGNIZING AND REPORTING CHILD ABUSE CERTIFICATION -
University of Pittsburgh, School of Social Work
Pittsburgh, PACRISIS & ISSUES COMMUNICATIONS SUPPORT CERTIFICATE -
BBBSA
MENTAL HEALTH & WELLNESS: "RESPONDER READY" CERTIFICATE -
BBBSA
Skills
- Program Management
- Stakeholder Engagement
- Curriculum Development
- Partnership Building
- Case Management
- Risk Management
- Data analysis
- Salesforce CRM
- Microsoft Excel
Hobbies and Interests
- Professional Drummer
- Community Engagement
- Theatrical Performance
References
- Adrian Watson, Senior Director Of Programming, The August Wilson Center
- Jessica Spurlock, Academy Director and Program Manager, Cuyahoga Community College
- Shawn Hudzinski, Chief Deputy Of Transit Police, Pittsburgh Port Authority
- Christa Oliver, Director of Panoramic Project, Department Of Arts & Technology, North Carolina State University
- Andy Denen, CEO & Founder, Refuge Ministries
Additional Information - Volunteer Community Engagement
- Served on multiple committees for Big Brothers Big Sisters of Greater Pittsburgh (BBBSPGH), including Family Engagement, Volunteer Recognition, and National Night Out, supporting organizational outreach and community programming.
- Assisted in organizing and executing the 'Shop With A Cop' event in partnership with Dick's Sporting Goods and Ross Township Police, providing mentorship and support to local youth.
- Curated and coordinated the Arts Festival Celebration for the T.E.E.N. Lead Program through the Kingsley Association, showcasing student talents through theatrical performances, skits, artistic presentations, and live performances under the guidance of Director Phillip Williams.
- Managed and produced free summer events for Metro Ministries, performing as a musician on drums and piano to engage community members and enhance program experiences.
- Volunteered with Refuge Ministries, assisting with community events and initiatives under the direction of CEO Andy Denen.
- Performed at Disney World's Magic Kingdom with the Boardman High School Marching Band under the direction of Thomas Ruggieri.
- Featured as 'The Little Drummer Boy' in The Nativity through Archangel Dance Theater, Youngstown, OH, highlighting collaborative theatrical performance skills.
Timeline
PROGRAM COORDINATOR AND SPECIALIST
Big Brothers Big Sisters Of Greater Pittsburgh
08.2023 - 02.2026
Sales Executive - Case Management - Fraud Analyst
AT&T
04.2018 - 12.2023
Direct Care Staff - Staff Support Supervisor
Safehouse Residential Ministries
01.2012 - 01.2017
Graduate -
Liberty High School
RECOGNIZING AND REPORTING CHILD ABUSE CERTIFICATION -
University of Pittsburgh, School of Social Work
CRISIS & ISSUES COMMUNICATIONS SUPPORT CERTIFICATE -
BBBSA
MENTAL HEALTH & WELLNESS: "RESPONDER READY" CERTIFICATE -
BBBSA