Jordan Witcher

• Led daily operations, ensuring optimal store performance and customer satisfaction.
• Cultivated a positive team environment, promoting collaboration and high morale among staff.
• Established strong community relationships through outreach initiatives and events.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Managed inventory levels, optimizing stock availability and reducing excess items.
• Analyzed sales data to identify trends, adjusting product offerings accordingly.

Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.

Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.

Trained and mentored new team members to promote productivity, accuracy and friendly customer service.

Provided quality service and value by interacting effectively with all customer groups.

Oversaw address of customer requests for friendly, knowledgeable service and support.

Drove customer escalations to resolution by engaging directly with clients.

Provided training and product support for other members of sales team.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Built and maintained relationships with peers and upper management to drive team success.

Negotiated and closed deals with minimal oversight.

Worked with fellow sales team members to achieve group targets.