Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
Generic

Javier Felix

Lawrenceville

Summary

Motivated and dedicated professional seeking a long-term opportunity with a reputable company that values growth and development. Eager to contribute skills and enthusiasm while building a stable foundation for future educational pursuits. Committed to finding a role that aligns with strengths and career aspirations, fostering both professional and academic advancement.

Overview

14
14
years of professional experience

Work History

IT Technician

National Vision
11.2022 - Current
  • Diagnosed and resolved hardware and software issues to ensure operational efficiency.
  • Provided technical support for end-users, enhancing overall user experience and satisfaction.
  • Managed installation and configuration of apps and programs.
  • Led training classes for new hires for our IT department.
  • Assisted creating IT documentation.

Sales Consultant

Sutherlin Nissan Mall of GA
03.2022 - 09.2022
  • Analyzed customer needs and provided tailored solutions to drive sales performance.
  • Provide excellent customer service.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Negotiate pricing
  • Provide close attention to details when it comes to making the sale.
  • Responded to telephone and in-person requests for information.
  • Stayed knowledgeable on latest prodcut innovations and technological advancements through continuous training.
  • Increased sales by building rapport with clients.

IT Support

Onepath
10.2015 - 02.2022
  • Third party IT company with a multitude of clients. Ranging from Red Sox to The Weather Channel as well as the Ga Gov and more.


  • Ensured timely resolution of technical issues through diligent system monitoring and prompt reporting to IT support staff when needed.
  • Installing necessary software to workstations
  • Guide users on particular issues they are having with their systems
  • Check for updates on the computer as well as update systems
  • Assisted with onboarding and offboarding of users for different clients.


Systems I have worked with:

  • Oracle
  • Citrix
  • Active Directory
  • Service Now
  • EPIC
  • PICIS
  • Remote Desktop
  • Microsoft 365
  • Cherwell
  • N-able

Call Center Representive

Perfetta
02.2014 - 07.2014
  • Answer inquiries by clarifying information; researching, locating, and providing information.
  • Sell additional services by seeing opportunities to up-sell in any accounts as well as explaining new features for up-selling.
  • Determine requirements by working with customers and seeing what to do in order to further assist the customer.

Sales Associate

Sears Outlet
05.2013 - 09.2013
  • Greet customers and make them feel comfortable being in the store.
  • Give information to the customer about the appliances.
  • Organizing and keep the stage floor clean.
  • Based Commissioned Job.

Footwear Associate

Academy Sports and Outdoors
03.2013 - 05.2013
  • Fulfill customer experience by being a friendly, available, customer focused, excited team member.
  • Organizing and displaying merchandise to company standards.

Warehouse Associate

Ricoh
06.2012 - 01.2013
  • Pull, package and ship orders in an accurate manner.
  • Inspect products for defects and damages.
  • Restock materials as and when required.
  • Organize any space in the warehouse and perform cleaning duties.

Cashier

McDonald's
08.2011 - 03.2012
  • Greet and acknowledge each customer.
  • Resolve customer complaint.
  • Maintain a neat, tidy and orderly work area.

Education

High School Diploma -

Mill Creek High School

Skills

  • Help desk
  • Windows
  • Microsoft Office
  • Active Directory
  • Citrix
  • Remote Access Software

Timeline

IT Technician

National Vision
11.2022 - Current

Sales Consultant

Sutherlin Nissan Mall of GA
03.2022 - 09.2022

IT Support

Onepath
10.2015 - 02.2022

Call Center Representive

Perfetta
02.2014 - 07.2014

Sales Associate

Sears Outlet
05.2013 - 09.2013

Footwear Associate

Academy Sports and Outdoors
03.2013 - 05.2013

Warehouse Associate

Ricoh
06.2012 - 01.2013

Cashier

McDonald's
08.2011 - 03.2012

High School Diploma -

Mill Creek High School

Additional Information

  • Skills
  • Knowledgeable in customer service
  • Technical computer abilities
  • Strong written and verbal communication
  • Self-motivated, very organized
  • Knowledge in working in fast paced environments.
  • Bilingual Spanish & English
Javier Felix