Javier Felix

• Diagnosed and resolved hardware and software issues to ensure operational efficiency.
• Provided technical support for end-users, enhancing overall user experience and satisfaction.
• Managed installation and configuration of apps and programs.
• Led training classes for new hires for our IT department.
• Assisted creating IT documentation.
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• Analyzed customer needs and provided tailored solutions to drive sales performance.
• Provide excellent customer service.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Negotiate pricing
• Provide close attention to details when it comes to making the sale.
• Responded to telephone and in-person requests for information.
• Stayed knowledgeable on latest prodcut innovations and technological advancements through continuous training.
• Increased sales by building rapport with clients.

• Third party IT company with a multitude of clients. Ranging from Red Sox to The Weather Channel as well as the Ga Gov and more.

• Ensured timely resolution of technical issues through diligent system monitoring and prompt reporting to IT support staff when needed.
• Installing necessary software to workstations
• Guide users on particular issues they are having with their systems
• Check for updates on the computer as well as update systems
• Assisted with onboarding and offboarding of users for different clients.

Systems I have worked with:

• Oracle
• Citrix
• Active Directory
• Service Now
• EPIC
• PICIS
• Remote Desktop
• Microsoft 365
• Cherwell
• N-able

• Answer inquiries by clarifying information; researching, locating, and providing information.
• Sell additional services by seeing opportunities to up-sell in any accounts as well as explaining new features for up-selling.
• Determine requirements by working with customers and seeing what to do in order to further assist the customer.

• Greet customers and make them feel comfortable being in the store.
• Give information to the customer about the appliances.
• Organizing and keep the stage floor clean.
• Based Commissioned Job.

• Fulfill customer experience by being a friendly, available, customer focused, excited team member.
• Organizing and displaying merchandise to company standards.

• Pull, package and ship orders in an accurate manner.
• Inspect products for defects and damages.
• Restock materials as and when required.
• Organize any space in the warehouse and perform cleaning duties.

• Greet and acknowledge each customer.
• Resolve customer complaint.
• Maintain a neat, tidy and orderly work area.