Jayadev Boddu
Atlanta
Summary
Results-driven Technical Product Owner skilled in defining impactful IT solutions and driving architectural innovations. Proficient in Agile methodologies, enhancing team collaboration and ensuring alignment of product roadmaps with business objectives. Focused on creating product strategies that improve customer experiences and support organizational goals within IT and telecom sectors.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technical Product Owner/Manager
T-Mobile
Atlanta
06.2016 - Current
- Interface with external stakeholders – Business, Customer Experience, Technology Partners to define notification solution, baseline requirements, develop and implement software solutions.
- Build & implement new architectural solutions, enablers to support ever changing customer needs.
- Created product roadmap with development leads and leadership to align fiscal goals and optimize OPEX and CAPEX towards enablers and new capabilities.
- Proactively seek opportunities to resolve technical debts under product functional delivery & CAPEX.
- Enforce SAFe practices & Lean-Agile manifestos within team and build SOPs, governance practices.
- Participate in Big Room Planning/Iteration planning, define sprint backlogs, create product bundles/features, and define US.
- Define capabilities, Features, US in team back log and work with product owners in team.
- Ensure a healthy backlog is maintained to feed development team, prioritized, and refined based on business needs for sprint deliveries.
- Create low level design, interface agreements, restful services & micro services, mapping documents & solution approach.
- Designed, developed, tested, and implemented notification solutions for reverse logistics, enhancing customer experience from remorse authorization to device dispatch and refunds.
- Drive new product/journey conceptualization, synthesis & implementation advocating domain-based modelling and digital architecture best practices on Tibco CE framework, rabbit MQ, Spring Boot.
- Collaborate with SMEs, lead analysts, architects, and business stakeholders to establish MVP (minimum viable product).
- Perform Qualitative & Quantitative assessment on AS-IS & forecasted To-BE state to perform system analysis to establish true efforts, delivery time & costs based on established T-Mobile internal metrics.
- Collaborate with Supply Chain & SAP to craft Trigger points for Notifications at various Order Journey points (OrderPlaced, OrderShipped, OrderDelivered, OrderActivated).
- Design Build and test UI-driven config tool for the entire framework capability to promote codeless practices for common notification capabilities.
- Collaborated with marketing, engineering, and customer delivery to identify high-level pain points, gathering data and analytics through functional assessments and code implementation to inform seamless and engaging customer journey improvements.
- Work with CARE teams to understand pain points to build scalable event driven automated solutions which lower CARE volumes bring down operational overhead & cost.
- Build REST APIs for integration especially for systems/flows not compliant with TMO Digital DEEP architecture.
- Coordinate with RTE (Release Train Engineers) for defining Value Streams, Capabilities and features.
- Help drive CICD (continuous integration continuous deployment) & trunk-based development moving towards dev ops model using JENKINS.
- Test Automation via cucumber, QTest and JIRA alignment for automated functional & regression tests.
- Work closely with DSO team for ensuring DSO security compliance of new projects belling delivered.
- Notifications Delivery Group is a fast-moving, Agile practice-centric team of developers, Product Owners and SDETS who specialize in transforming T-Mobile’s legacy capabilities into state of art Digital stack, in alignment with T-Mobiles Digital Architecture & building new capabilities around service notifications. Its key intent is to build a Centralized Digital Notification solution for hosting all outbound customer service notifications, which in current day are mostly scattered across complex, disparate T-Mobile systems, sub-systems, and vendors. The product portfolio includes SMS, Email, Web Alerts, Physical Mails and Mobile Push Notification services for end-customers.
- Environments: TIBCO, Java, SpringBoot, LISA, DEEP (internal – Digital Enterprise Event Repository), Rabbit MQ, JMS, Clear Water (Internal Compliance), Hybris, Cucumber, QTest, UML, Vision, Confluence, JSON, XML, XML Spy, SPLUNK, Cucumber, REST API, SOAP-API.
Product Owner
T-Mobile
Seattle
03.2015 - 06.2016
- Analyzed BRD to identify scenarios for adding or modifying Notifications.
- Prepare an Interface Agreement document for the design of new/existing services/Notifications, explaining the changes or addition of functionality.
- Provide LOE estimations for development of these Notifications/projects.
- Provide load estimates for new/modified Events/Notifications.
- Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
- Obtained the sign off on the designs from all IT & business stakeholders.
- Designed the XSD for data transfer between different T-Mobile systems.
- Ensured there is no scope creep by pushing new requirements to CCB.
- Identified and documented root causes; implemented corrective actions for design gaps.
- Participate in ADT, SWAT & CDT meetings to triage critical defects in short time frame.
- Facilitated the sandbox testing for integration testing phase.
- Provided support to business during the UAT (User Acceptance Testing) phase.
- Provided support during production rollout phases to ensure smooth implementation.
- Real-Time Event Enterprise Framework (REEF) is the backbone of the T-Mobile Enterprise systems. All Customer Notifications between different T-Mobile systems like, ordering, provisioning, billing, CRM, SAP, Sales, Commissions etc. must go through REEF. The key responsibility of REEF is to provide a framework to trigger Notifications to customers via Email, SMS or Alerts.
- Environment: TIBCO BW, TIBCO EMS, ESOA, EBS, XML Spy, Web Services (SOAP, REST, JSON), Hybris, SOAP UI, MS Office, MS Project, MS Visio, Enterprise Architect, HP Quality Center, Accurev, RECITE tool.
System Analyst
T-Mobile
Seattle
09.2014 - 03.2015
- Collect information to analyze and evaluate existing or developed T-Mobile applications.
- Worked on Functional Specification and Technical Specification preparation of four Interfaces and provided guidelines on enrichment in the middleware process.
- Prepare detailed flow charts (Work flow, activity and sequence diagrams).
- Provide technical expertise for TIBCO, JAVA, .Net, SQL and PL/SQL Computer Systems Analyst/Application Developer.
- Developed conversions and interfaces for various applications.
- Participated in planning and executing system and integration testing to validate application performance and functionality.
- Analyzed finance-related integration requirements for backend banking gateways to ensure effective data flow and processing.
- Interact with business users and business Analysts to define and understand the data integration and maintenance requirements for Business Analysis and forecasting.
- As an Analyst involved in complete life cycle including requirements gathering, business analysis, coding, testing and creation of functional documentation.
- As an Analyst involved in requirements gathering and in design phase meetings.
- Contributed to coding key business functionalities and resolving technical queries for team members and business.
- Ability to assess the impact of new requirements on an existing suite of complex applications.
- Technical writing skills producing clear and unambiguous deliverables.
- Led team by assigning tasks, tracking progress in JIRA, and overseeing resolution of QA defects to enhance project delivery.
- Design solutions for new requirements for development team to consume.
- Demonstrates thorough working knowledge to effectively manage time, prioritize work, multi-task across many assignments, create deliverables and delegate to others as well as monitor their work for completion.
- Implemented retry and state management logic to reduce duplication.
- Expense data received which is a XML message is parsed according to Target table schema.
- Deploy developed code to DEV, QA, Staging and Production environments.
- Poll the data from the source and implement Business logic in TIBCO process and pass the XML message to Queue.
- Used Versioning Tool(SVN) to maintain the code while doing different enhancements during Development.
- Prepared the detailed Design document for the project. This framework used Web services and SOAP.
- Used Quality center tool to upload the Test cases while performing the level 0 and unit and string testing.
- Created Deployment Infractions document, SOP document and End User training guide.
- Environment: TIBCO BW, TIBCO EMS, ESOA, EBS, XML Spy, Web Services (SOAP, REST, JSON), SOAP UI, MS Office, MS Project, MS Visio, Enterprise Architect, HP Quality Center, Accurev, RECITE tool.
Technical Tibco Lead
Corinthian Colleges INC
Santa Ana
01.2014 - 09.2014
- Analyzed finance-related integration requirements around backend banking gateways.
- Interact with business users and business Analysts to define and understand the data integration and maintenance requirements for Business Analysis and forecasting.
- Participated in the complete life cycle as an Analyst, including requirements gathering, business analysis, coding, testing, and creation of functional documentation.
- Facilitated requirements gathering and design phase meetings, collaborating with stakeholders to define integration needs.
- Developed business functionalities and addressed technical queries, ensuring clarity and support for team and business operations.
- Assigned tasks to team members and tracked their time in JIRA.
- Design solutions for new requirements for development team to consume.
- Demonstrates thorough working knowledge to effectively manage time, prioritize work, multi-task across many assignments, create deliverables and delegate to others as well as monitor their work for completion.
- Implemented retry and state management logic to reduce duplication.
- Expense data received which is a XML message is parsed according to Target table schema.
- Configured Custom error handling services developed and maintained by infrastructure team for logging, alerting and tracking.
- Deploy developed code to DEV, QA, Staging and Production environments.
- Built the TIBCO Active Spaces Environment in DEV, QA, PROD Servers.
- Built the TIBCO Business Works process to manage the different data entities.
- Poll the data from the source and implement Business logic in TIBCO process and pass the XML message to Queue.
- Used Versioning Tool(SVN) to maintain the code while doing different enhancements during Development.
- Gathered business requirements to integrate business events with the customer web interface system through TIBCO BusinessWorks.
- Prepared the detailed Design document for the project. This framework used Web services and SOAP.
- Used Quality center tool to upload the Test cases while performing the level 0 and unit and string testing.
- Created Deployment Infractions document, SOP document and End User training guide.
- Performed Development, Testing and Deployment of the application in different environments.
- Delivered 24/7 operational support, promptly resolving production environment issues to maintain system functionality.
- CCI serves the large and growing segment of the population seeking to acquire Career-oriented education. Our program Areas include health care, business, criminal justice, transportation technology and maintenance, construction trades and information technology. CCI also offers students the opportunity to take classes online.
- Environment: TIBCO Business works 5.x, TIBCO designer 5.x, TIBCO Active Spaces 2.x, TIBCO Business Events, TIBCO EMS 6.x/7.x, CLE framework, TIBCO Administrator 5.x, TIBCO File Adapter, TIBCO ADB Adapter 5.x/6.x, EDI X12, XML Spy, XML canon, Subversion, Mercury Quality Center, DotNet, Microsoft CRM and MS SQL Server 2008, Windows NT and Kabira.
Sr. TIBCO Developer and Sr. TIBCO Analyst
Asurion Corporation
Nashville
07.2008 - 01.2014
- Developed functional and technical specifications for four interfaces, providing guidelines for middleware process enrichment.
- Analyzed finance-related integration requirements around backend banking gateways.
- Interact with business users and business Analysts to define and understand the data integration and maintenance requirements for Business Analysis and forecasting.
- Executed complete life cycle as Analyst, encompassing requirements gathering, business analysis, coding, testing, and functional documentation creation.
- Participated in requirements gathering and design phase meetings as an Analyst.
- Coded key business functionalities and resolved technical queries for team members and business.
- Ability to assess the impact of new requirements on an existing suite of complex applications.
- Technical writing skills producing clear and unambiguous deliverables.
- Understand from client rules around new enrollments, premium processing, and cancellations.
- Design solutions for new requirements for development team to consume.
- Demonstrates thorough working knowledge to effectively manage time, prioritize work, multi-task across many assignments, create deliverables and delegate to others as well as monitor their work for completion.
- Implemented retry and state management logic to reduce duplication.
- Designed a TIBCO process which received Expense data through a JMS Queue receiver and publish to CRM system through Web Service.
- Expense data received which is a XML message is parsed according to Target table schema.
- Configured Custom error handling services developed and maintained by infrastructure team for logging, alerting and tracking.
- Deploy developed code to DEV, QA, Staging and Production environments.
- Built the TIBCO Business Works process to handle the different data entities.
- JDBC queries, call procedures are extensively used.
- In the Second Interface implemented Business rules and data enrichment in TIBCO process and used ADB adapter for data upsert in Target Database.
- In third and fourth Interface the source is Staging table and deals with Chargeback’s symposia charges and Target is Queue.
- Poll the data from the source and implement Business logic in TIBCO process and pass the XML message to Queue.
- Used Versioning Tool to maintain the code while doing different enhancements during Development.
- Collected business requirements to integrate events with customer web interface system using TIBCO BusinessWorks.
- Prepared the detailed Design document for the project. This framework used Web services and SOAP.
- Developed, tested, and deployed the application in various environments.
- As 24/7 Operation support production environment issue.
- Asurion is one of the biggest clients which is in finance domain. This project spans US and Europe geographic regions in terms of operations. This project has three layer architecture with CRM as front end, TIBCO as integration layer and .NET services as backend.
- Environment: TIBCO Business works 5.x, TIBCO designer 5.x, TIBCO Business Events, TIBCO EMS 6.x/7.x, TIBCO BusinessWorks Salesforce.com Plugin, TIBCO iProcess Workspace 11.1, TIBCO Business Connect, CLE framework, TIBCO Administrator 5.x, TIBCO File Adapter, TIBCO ADB Adapter 5.x/6.x, EDI X12, XML Spy, XML canon, Subversion, Mercury Quality Center, DotNet, Microsoft CRM and MS SQL Server 2008, Windows NT and Kabira.
Education
B.TECH - Electronics And Communications Engineering
Dr. M.G.R Educational And Research Institute
Chennai05-2006
Skills
- API Development
- TIBCO AMX Business Works 5x
- TIBCO Runtime Agent 5x
- TIBCO Administrator
- TIBCO Adapters
- TIBCO Business Connect
- TIBCO Business Events
- TIBCO Monitoring
- TIBCO Hawk
- TIBCO Protocols
- SOA
- SOAP
- SOAP over HTTP
- SOAP over JMS
- XML
- XPATH
- XSLT
- XSD
- WSDL
- Unix shell scripting
- DB2
- Oracle 7x/8i/9i/10g
- MS SQL
- UNIX (Solaris, Linux)
- TCP/IP
- FTP
- ActiveDatabase Adapter 6x
- File Adapter 5x
- DB2 Adapter
- SAP R/3 Adapter
- Project Management
- Stakeholder Management
- TIBAgile MethodologiesO Integration
Certification
- Tibco Business Works
Moengage
Timeline
Technical Product Owner/Manager
T-Mobile
06.2016 - Current
Product Owner
T-Mobile
03.2015 - 06.2016
System Analyst
T-Mobile
09.2014 - 03.2015
Technical Tibco Lead
Corinthian Colleges INC
01.2014 - 09.2014
Sr. TIBCO Developer and Sr. TIBCO Analyst
Asurion Corporation
07.2008 - 01.2014
B.TECH - Electronics And Communications Engineering
Dr. M.G.R Educational And Research Institute