JAYDA LOCKHART
Temple
Summary
Healthcare professional with expertise in mobility assistance and emergency management. Proven ability to build strong relationships, prioritize tasks, and manage time effectively. Demonstrates exceptional organizational skills and a commitment to quality customer care. Highly skilled in data organization and personnel management.
Overview
9
9
years of professional experience
Work History
Home Health CNA
Aiko Home Care
Douglasville
08.2024 - Current
- Assisted clients with daily living activities, including bathing, dressing, and grooming.
- Maintained organized documentation of client progress notes for accurate records.
- Recognized changes in patients’ physical, emotional, and symptomatic conditions, coordinating medical interventions.
- Ensured availability of essential supplies by maintaining a well-stocked medical inventory.
- Monitored vital signs such as pulse rate, temperature, and blood pressure.
- Educated families on effective home care techniques to enhance patient support.
- Cultivated strong relationships with clients through active listening and engagement.
Receptionist Assistant
Browz N Beauty Institute
Atlanta
02.2023 - 07.2024
- Achieved high client satisfaction rate through professional greeting of clients and visitors.
- Reduced scheduling errors by 15% through efficient management of appointment bookings and cancellations.
- Ensured workplace security compliance by maintaining visitor log and ID issuance.
- Increased brand visibility and online engagement through creation of engaging social media content.
- Delivered weekly reports tracking KPIs for each ticket, surpassing satisfaction targets by five to ten percent.
- Developed innovative solutions for customer needs through collaboration with team members.
Guest Service Coordinator
XpresSpa
Atlanta
02.2022 - 05.2023
- Achieved high customer satisfaction rate through effective communication regarding products and services.
- Educated clients on additional services, increasing upsell opportunities.
- Implemented efficient communication systems with service providers, reducing client wait times by 20%.
- Maintained visual standards and improved spa aesthetics through inventory management and strategic implementation.
- Received positive feedback from clients, attaining an average rating of 4.7/5 for atmosphere and staff expertise.
Front Desk Representative
Radisson Blu Toronto
Toronto
12.2019 - 01.2022
- Greeted and assisted guests with check-in and check-out procedures efficiently and courteously.
- Processed hotel registrations, reservations, and transactions accurately and promptly.
- Utilized Microsoft Office for administrative tasks.
- Resolved guest inquiries, comments, and complaints professionally to ensure satisfaction.
- Recorded guest feedback in 'Make It Right' log to support continuous improvement initiatives.
- Encouraged upselling of accommodations.
Champions Assistant Teacher
Kinder Academy Daycare Center
Windsor
01.2016 - 10.2019
- Achieved 95% alignment of KinderCare's curriculum with individual child needs.
- Created safe, nurturing environment, resulting in 20% increase in positive parent feedback.
- Established strong partnerships with parents, improving satisfaction scores by 15%.
- Actively participated in achieving 100% enrollment and 90% accreditation targets.
- Cultivated relationships with families, teachers, and authorities, enhancing community engagement by 25%.
- Demonstrated exceptional customer service, maintaining 98% satisfaction rate among guardians.
Education
DIGITAL MARKETING CERTIFICATE -
WHARTON
03.2022
High School Diploma -
SAINT PAUL CATHOLIC HIGH
NIAGARA FALLS, ON06-2020
Some College (No Degree) - Nursing Practice
Niagara College
Niagara Falls, ONSkills
- Effective customer upselling and engagement
- Social media marketing
- Check payment processing
- Assignment preparation
- Physical therapy support
- Reservation management
- Problem-solving
- Microsoft Office
- Creative teaching techniques
- Assertive
- Multitasking abilities
- Communication skills
- Observing responses
Awards
- Lincoln M. Award
- National Merit Award
Activities
- Niagara United Travel Soccer League, 06/01/14, 07/01/20, Worked with coaches to identify strengths and weaknesses and make adjustments to improve performance. Attended scheduled practices and training sessions to improve footwork and team cohesion. Successfully balanced 5 hours per week of athletic activities while managing academics.
- Quantum Niagara Gymnastics; Coaching, 05/01/16, 02/01/17, Devised and developed gymnastic lessons and led the group in warmups. Ensured the safety and well-being of the youth. Motivated each gymnast to succeed at their own level. Excellent communication and instructional skills.
Timeline
Home Health CNA
Aiko Home Care
08.2024 - Current
Receptionist Assistant
Browz N Beauty Institute
02.2023 - 07.2024
Guest Service Coordinator
XpresSpa
02.2022 - 05.2023
Front Desk Representative
Radisson Blu Toronto
12.2019 - 01.2022
Champions Assistant Teacher
Kinder Academy Daycare Center
01.2016 - 10.2019
DIGITAL MARKETING CERTIFICATE -
WHARTON
High School Diploma -
SAINT PAUL CATHOLIC HIGH
Some College (No Degree) - Nursing Practice
Niagara College
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