Jayda Mull
Conyers
Summary
Dynamic supervisor with a proven track record of motivating teams and fostering positive dynamics to achieve ambitious goals. Committed to cultivating an open and communicative culture that empowers employees to contribute to organizational success. Passionate about creating an environment where innovation thrives and collective achievements are celebrated.
Overview
7
7
years of professional experience
1
1
Language
Work History
Connected Customer Supervisor
Floor and Decor
12.2025 - Current
- Oversaw daily operations of the Customer Service department, ensuring smooth workflow efficient customer processing.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Research all inventory-related discrepancies and make appropriate adjustments in the inventory system.
Lead Inventory Specialist
Cardinal Health
06.2023 - 12.2025
- Oversaw inventory management processes, utilizing PIT machines for receiving and sorting inventory.
- Ensured accurate packing and organization of customer orders to meet daily quotas.
- Proficiently used RF scanners, computers, and handheld printers to maintain operational efficiency and accuracy in inventory control.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
Learning Trainer L3
Amazon Fulfillment Center
08.2020 - 05.2023
- Led training programs for new hires, ensuring adherence to established SOPs while monitoring effectiveness
- Developed and implemented training initiatives to enhance team performance
- Developed and implemented tests and quizzes to assess trainee knowledge and understanding
Sales Lead
Michael Kors
02.2019 - 07.2020
- Delivered exceptional customer service, achieving an 80% customer satisfaction rate.
- Utilized strong communication skills to resolve customer complaints and enhance overall satisfaction.
- Exceeded sales goals through proactive engagement and relationship building, demonstrating leadership in a fast-paced retail environment.
Education
High School Diploma -
East Jackson High School
Skills
Adaptive learning
Soft skills training
Training delivery
Operations management
Inventory control
Sales closing
Key account management
Lead generation
Timeline
Connected Customer Supervisor
Floor and Decor
12.2025 - Current
Lead Inventory Specialist
Cardinal Health
06.2023 - 12.2025
Learning Trainer L3
Amazon Fulfillment Center
08.2020 - 05.2023
Sales Lead
Michael Kors
02.2019 - 07.2020
High School Diploma -
East Jackson High School