Jayde Sykes
Cumming
Summary
Positive Front Line Supervisor with history of coaching and mentoring employees to top performance. Experience includes 10 years of progressive employment in retail settings. Proven leader with excellent team-building skills.
Overview
10
10
years of professional experience
Work History
Front Line Supervisor
BJ's Wholesale Club Inc.
Cumming
11.2004 - 11.2014
- Implemented loss protection initiatives to reduce theft and shrink.
- Oversaw compliance with labor laws, store policies and operating procedures.
- Communicated with Customer Service Manager to set store priorities and long-range plans.
- Trained and mentored new employees with focus on store best practices to improve onboarding processes.
- Applied merchandising techniques to showcase promotions and sales.
- Addressed customer service concerns promptly to deliver consistent, positive guest experiences.
- Assigned tasks to employees while supervising daily operations and task completion.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Promoted culture of integrity, positivity and collaboration by delivering top-notch employee coaching and mentoring.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Controlled cash movements and department expenses to maintain budgetary goals.
- Enhanced sales by implementing merchandising and promotional improvements.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Cultivated environment focused on customer satisfaction and unparalleled support.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Education
High School Diploma -
Woodstock High School
Woodstock, GA06.2001
Associate of Science -
Lanier Technical College
Oakwood, GASkills
- Display setup
- Shift checklists
- Opening and closing procedures
- Employee training
- Cash transactions
- Effective planning
- Listening skills
- Administrative skills
Timeline
Front Line Supervisor
BJ's Wholesale Club Inc.
11.2004 - 11.2014
High School Diploma -
Woodstock High School
Associate of Science -
Lanier Technical College