Jayden Golphin
Douglasville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dynamic individual with hands-on experience in Customer Support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
Work History
Member Representative
(Tek Systems) Navy Federal Credit Union
02.2025 - Current
- Assisted members with account inquiries and service requests, ensuring prompt resolution.
- Processed membership applications and maintained accurate records in the database.
- Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
- Managed challenging situations diplomatically by utilizing excellent problem-solving skills.
Customer Service Representative
Foundever
05.2023 - 11.2023
- Handled inbound service calls 50-75 calls daily
- With great attitude i drive customer satisfaction through voice, chat, and/or email communications
- I have the ability to Navigate through multiple systems and tools
- I have strong communication skills, including the ability to navigate between screens while assisting customers
- I am a problem-solver with a can-do attitude throughout this job for all customers and task at hand
Customer Service Representative
Capital One
02.2023 - 05.2023
- Account Specialist For Capital One in high demand environment and helping customers with their accounts and resolving any issues stated for the call and also being a good representative to all customers, because that shows you care for resolution and create an healthy and trust worthy experience for each and any customer
Sales Agent
College Hunks Hauling Junk and Moving
05.2022 - 12.2022
- What I do at College Hunks is call my clients day and night to book movers for their home, shed, apartment, office, etc., and I had to be able to sell my company to them so they can get the best service opportunity at hand. Having the skill to know how to talk to different types of people day and night, having good verbal communication skills is something I was very successful with in this job.
- Offered product and service consultations and employed upselling techniques.
- Continuously met sales goals via strategic prospecting.
Remote Insurance Agent
Qualfon
10.2021 - 03.2022
- I worked as a Remote Agent for the company and learned the basics of health insurance, providing new customers with information about their questions regarding the insurance they currently have or what my company offers with the insurance we sold or advertised.
- Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Front Desk Receptionist/Customer Service Representative
D-BAT Douglasville
03.2020 - 02.2021
- My job at D-BAT was everything listed and even more, which made me work a lot harder and understand my position at the job, as well as what my coworkers needed out of me.
- Understanding the depth of customer service and what my customers wanted is what kept the job flow successful, and this job was partial sales, which was a challenge that was not complicated for me at all. Managers and co-workers knew of my being very successful and professional at this job.
- Explained policies and procedures to visitors.
- Coordinated maintenance requests for office equipment and facilities.
Education
IT CERTIFICATIONS - Information Technology
MyComputerCareer
05-2025
No Degree - Business
Brewton-Parker College
05-2020
High School Diploma -
New Manchester HighSchool
05-2018
Timeline
Member Representative
(Tek Systems) Navy Federal Credit Union
02.2025 - Current
Customer Service Representative
Foundever
05.2023 - 11.2023
Customer Service Representative
Capital One
02.2023 - 05.2023
Sales Agent
College Hunks Hauling Junk and Moving
05.2022 - 12.2022
Remote Insurance Agent
Qualfon
10.2021 - 03.2022
Front Desk Receptionist/Customer Service Representative
D-BAT Douglasville
03.2020 - 02.2021
No Degree - Business
Brewton-Parker College
High School Diploma -
New Manchester HighSchool
IT CERTIFICATIONS - Information Technology
MyComputerCareer
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