Jayden Jeffries
Covington
Summary
Focused and attentive employee with good administrative, organizational and problem-solving abilities. Skilled at coordinating people, activities and documents. Dedicated to best-in-class work and productivity.
Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record.
Overview
5
5
years of professional experience
Work History
Customer Service/ Back Office Staff
Publix
Covington, Georgia
12.2022 - Current
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Handling cash, office security, and working with an accounting system.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Payment processing through different systems such as Western Union, Money Orders, and etc.
- Worked with back office accounting systems to finalize deposits, checks, and money at the end of the store service.
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
- Assisted in the preparation of reports and presentations, utilizing various software tools.
- Organized and maintained filing systems for efficient document retrieval and storage.
- Maintained accurate filing systems for easy retrieval of financial records.
- Managed accounts receivable and payable activities such as collections, deposits, payments.
- Led team to ensure excellent customer service standards and satisfaction.
- Coordinated schedules to optimize staff coverage during peak hours.
- Collaborated with management to develop training materials for staff development.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Enforced compliance with company standards related to safety, security, quality assurance.
- Efficiently managed multiple tasks, ensuring prompt order delivery and accurate billing.
- Reduced accounts receivable days outstanding, optimizing billing and collections efforts.
- Managed member accounts, ensuring timely billing and accurate recordkeeping.
- Improved customer satisfaction with prompt resolution of billing disputes and inquiries.
- Assessed billing automation, accounting, and real-time reporting and analytics capabilities.
Global Customer Service Representative
StubHub
Sandy Springs, Georgia
12.2023 - 09.2024
- Managed daily operations of a large call center, including staff scheduling and resource allocation.
- Worked closely with supervisors and managers within the call center environment in order to meet organizational goals.
- Managed a team of 10+ call center agents while monitoring their daily activities and performance.
- Resolved customer inquiries through phone and chat support.
- Assisted customers with ticket purchases and account management.
- Utilized CRM software to track customer issues and resolutions.
- Performance Metrics: Meet or exceed KPIs such as call handling time, customer satisfaction scores, resolution quality, and schedule adherence.
- Documentation: Record all interactions in the internal CRM system with accurate notes for follow-up and compliance.
- Technical Assistance: Guide users through the StubHub website or app, including logging in, accessing mobile tickets, and completing transactions.
- Fraud Prevention & Verification: Verify user identities, review suspicious activity, and follow company procedures to prevent fraud or unauthorized transactions.
- Order Management: Help customers place new orders, modify existing orders, and resolve issues related to ticket delivery (mobile, PDF, transfer, or physical shipments).
Scheduler/Administrative Assistant
Childcare Network
Conyers, Georgia
01.2021 - 12.2022
- Coordinated with parents and staff to ensure effective communication regarding children's needs.
- Trained new staff on scheduling software and operational procedures.
- Communicated schedule changes effectively throughout the organization when necessary.
- Maintained accurate records of all tasks completed by the team.
- Answered phones and routed voicemails to respective employees.
- Handled incoming calls and directed callers to appropriate department or employee.
- Stocked inventory and ordered office and kitchen supplies.
- Implemented scheduling software to streamline appointment management and reduce conflicts.
- Developed and maintained schedules for staff to optimize childcare operations.
- Processing invoices and scanning documents such as vaccine paperwork
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Served as corporate liaison for finance, IT, and marketing departments.
- Enhanced billing accuracy by implementing efficient account management processes and strategies.
- Researched billing errors and discrepancies to initiate corrective action.
Education
BBA - Business Administration
Clayton State University
Morrow, GA12-2026
High School Diploma -
Heritage High School
Conyers, GA05-2022
Skills
- Customer service
- Effective communication
- Adaptability and flexibility
- Scheduling coordination
- CRM software
- Payment processing
- Microsoft Excel
- Clerical support
- Inbound and outbound calling
- Experience with Word, Excel, Salesforce, Slack, and Outlook
- Call escalation
- Call center experience
- Meeting deadlines
- Team collaboration
- Typing proficiency
- Administrative support
Timeline
Global Customer Service Representative
StubHub
12.2023 - 09.2024
Customer Service/ Back Office Staff
Publix
12.2022 - Current
Scheduler/Administrative Assistant
Childcare Network
01.2021 - 12.2022
High School Diploma -
Heritage High School
BBA - Business Administration
Clayton State University