Jaye'len Smith

• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
• Collaborated with other departments to address recurring customer concerns, improving overall service quality.
• Coached employees through day-to-day work and complex problems.
• Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
• Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
• Enhanced team productivity through regular coaching, feedback, and performance evaluations.
• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

• Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
• Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
• Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
• Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times. (This position was also INTERIM, until they found willing candidates)

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Contributed to team success through effective communication and cooperation with coworkers and management.
• Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
• Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
• Assisted servers with food delivery during peak hours to ensure timely service for all guests.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Supported children aged 9-21, primarily focusing on those with eating disorders.

• Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
• Observed patient skin conditions and reported findings to registered nurse.
• Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
• Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
• Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.