JAYLA CAPERS
Albany
Summary
Dedicated and diplomatic Customer Service Professional with proven experience in delivering exceptional support in high-volume call center environments. Skilled in resolving customer issues efficiently and professionally while consistently meeting performance targets. Known for strong communication, empathy, and a customer-first attitude that builds trust and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walmart
2023.10 - 2025.04
- - Responded to customer inquiries via phone and chat with professionalism and empathy.
- - Handled order tracking, returns, and issue resolution in accordance with company policies.
- - Maintained accurate documentation of interactions to support customer satisfaction and quality goals.
- Remote
Customer Service Agent
Conduent Call Center
2020.10 - 2023.09
- - Provided timely and professional responses to routine inquiries and complaints.
- - Resolved customer issues via phone and email with an emphasis on satisfaction.
- - Demonstrated strong communication skills to defuse issues and escalate when needed.
- Remote
Customer Service Associate
VXI Global
2021.10 - 2022.03
- - Handled live chats and calls to assist customers with orders and service questions.
- - Processed orders, monitored backorders, and ensured timely follow-through.
- - Delivered consistent, high-quality service that addressed customer concerns and improved retention.
- Remote
Education
High School Diploma -
Monroe Comprehensive High School
Albany, GA05.2016
Skills
- - Customer Service & Support
- - Data Entry & Record Maintenance
- - Conflict Resolution
- - Inbound Call Management
- - Account Management
- - Quality & Performance Metrics
- - Order Processing
- - Online Chat & Email Communication
Timeline
Customer Service Associate
Walmart
2023.10 - 2025.04
Customer Service Associate
VXI Global
2021.10 - 2022.03
Customer Service Agent
Conduent Call Center
2020.10 - 2023.09
High School Diploma -
Monroe Comprehensive High School