Jayla Henry
Ellenwood
Summary
Dynamic professional with exceptional customer service skills honed at Mojo Coffee Company and Jersey Mike's. Proven ability to enhance team performance through effective communication and strategic planning. Recognized for resolving conflicts and creating welcoming environments, while maintaining attention to detail and managing time efficiently. Committed to fostering positive relationships and driving satisfaction.
Overview
7
7
years of professional experience
Work History
Barista
Mojo Coffee Company
02.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Manager/employee
Jersey Mike's Subs
08.2024 - 12.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Worship Leader
Grayson United Methodist Church
06.2020 - 04.2022
- Led and inspired worship team members and guided team in following church processes, guidelines and mission.
- Coordinated music and special vocals for worship services.
- Created a welcoming environment for congregants through thoughtful stage design and visual elements in the worship space.
- Performed as versatile vocalist and instrumentalist to support inspirational worship services.
- Streamlined rehearsal processes, resulting in increased efficiency and improved performance quality during services.
- Engaged with congregation through regular feedback sessions, adapting worship styles to meet their spiritual needs.
Teacher’s Assistant
Finch Academy
05.2018 - 12.2018
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Assisted with the infants and toddlers by aiding in learning activities.
Education
High School Diploma -
Mount Zion High School
2535 Mount Zion Pkwy, Jonesboro, GA05-2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Problem-solving
- Exceptional customer service
- Cash handling
- Adaptive and creative
- Team leadership
- Relationship building
- Strategic planning
- Communication
- Project planning
Timeline
Barista
Mojo Coffee Company
02.2025 - Current
Manager/employee
Jersey Mike's Subs
08.2024 - 12.2024
Worship Leader
Grayson United Methodist Church
06.2020 - 04.2022
Teacher’s Assistant
Finch Academy
05.2018 - 12.2018
High School Diploma -
Mount Zion High School
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