Jayla Pitts
Summary
Accomplished Security Account Manager with a proven track record at Sunstates Security LLC., enhancing client satisfaction and retention through exceptional customer service and strategic planning. Skilled in cybersecurity and team management, I lead a team of 15 to improve operational efficiency and resolve critical issues, ensuring robust security measures and client trust.
Overview
1
1
year of professional experience
Work History
Security Account Manager
Sunstates Security LLC.
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Train, develop, and motivate a team of 14 security officers to enhance overall performance.
- Oversee employee performance to ensure site efficiency.
- Maintain comprehensive knowledge of security systems and regulatory requirements for operating a security operations center.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed administrative and operational functions to ensure the accuracy of the employee work schedule.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Security Supervisor
Sunstates Security LLC.
03.2024 - 07.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Receptionist Intern
Family Premier Medicine
08.2023 - 01.2024
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Improved office efficiency with accurate data entry, ensuring up-to-date information in company databases.
Education
Radiologic Technology
West Georgia Technical College
La Grange, GA05-2026
Skills
- Account Management
- Security team management
- CCTV monitoring
- Critical Thinking
- Customer service
- Strategic planning
Timeline
Security Account Manager
Sunstates Security LLC.
07.2024 - Current
Security Supervisor
Sunstates Security LLC.
03.2024 - 07.2024
Receptionist Intern
Family Premier Medicine
08.2023 - 01.2024
Radiologic Technology
West Georgia Technical College
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