JAYLAH KEMP
Smyrna
Summary
Versatile professional adept at managing relationships to maintain patient satisfaction. Competencies include strong verbal and personal communication skills, analytical thinking and planning skills, and the use of judgment and ability to solve problems efficiently. Motivated to apply time management and organizational skills in various environments. Seeking a new opportunity to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Procedure Scheduler
WellStar East Cobb Health Park
01.2023 - Current
- Schedules patient appointments for medical procedures/cases for designated department, including medical procedure directives from faxes, phone, or other instructions, and contacts doctors' offices to resolve discrepancies.
- Coordinates all aspects of procedure scheduling and understands guidelines for each scheduled procedure.
- Collects and/or confirms patient demographic/insurance information as required and enters data accurately into the department’s scheduling system.
- Confirms schedule with doctor’s offices, including time of procedure and communicates and resolves any conflict about daily schedule(s).
- Completes quality assurance for all scheduled patients.
- Utilizes computerized scheduling system and electronic order management functions and capabilities.
- Gastroenterology
Lead Patient Access Representative
Piedmont Healthcare Atlanta
02.2022 - 01.2023
- Greeting patients and their caregivers on arrival.
- Collect information such as patient details, medical history, billing, and insurance information, etc.
- Preparing patient admission and discharge documentation.
- Entering information into databases and maintaining accurate records.
- Relaying information to relevant staff members.
- Trained and mentored new staff on patient registration processes and system navigation.
- Informing patients and their caregivers of hospital procedures, policies, and protocols.
- Providing patients with billing and payment information.
- Dealing with patient questions, concerns, and issues.
- Performing general administrative tasks.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Verified demographics and insurance information to register patients in computer system.
Patient Access Representative
Northside Hospital Gwinnett
08.2021 - 02.2022
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Responded to patient concerns and inquiries professionally and efficiently.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
Assistant Underwriter
State Farm
01.2020 - 12.2021
- Performed data entry functions to track information such as payments, account updates and customer interactions.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
- Quickly remedied customer issues in office, via telephone and with email communication by responding to questions and inquiries within an hour timeframe.
- Photocopied, documented, scanned received documentation and filed it for future clients.
- Achieved production goals by developing strong underwriting teams.
- Evaluated financial and operational performance of companies facing financial difficulties to determine possible remedies.
- Presented plans to client with smooth and professional presentations to enhance buy-in chance and promote collaboration.
- Built and strengthened client relationships to form long-lasting, profitable bonds.
Customer Service Representative
TitleMax
03.2018 - 01.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Exceeded company productivity standards on consistent basis.
Front Office Assistant
Martin Luther King Jr. High School
09.2015 - 07.2017
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled confidential information regarding students carefully and with discretion.
- Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
- Managed multiple calendars, expense reports, reimbursements and meeting preparation.
- Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
- Explained attendance policies and procedures and managed processing of absence and tardy notices.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Education
High School Diploma -
Martin Luther King Jr. High School
Stonecrest, GASkills
- Proficient in Microsoft Office
- Insurance company knowledgeable
- HIPPA Compliance
- Medical Insurance Verification
- Epic Hyperspace
- Time Management
- Appointment scheduling
- Regulatory compliance
- Medical filing
- Patient interviewing skills
- Medical billing
- Active listening
- Troubleshooting
- Decision-making
- Training & Development
- Data Insurance
- Critical thinking
- Problem-solving abilities
- Inbound and Outbound Calling
- Analyzing data
- Adaptive team player
- Retail sales customer service
- Quality assurance controls
- Clerical support
- Office equipment proficiency
- Call Center Operations
- School records organization
- Attendance records preparation
- Expense reporting
- Spreadsheet development
- Legal documentation and reporting
- Inventory systems
- Transporting files
- Document control
- Effective planning
- Data entry
- Proofreading
- Basic Math
- Teambuilding
- Flexible
- Friendly, positive attitude
Certification
Certified Revenue Cycle Representative (CRCR) – HFMA, 2025
Timeline
Procedure Scheduler
WellStar East Cobb Health Park
01.2023 - Current
Lead Patient Access Representative
Piedmont Healthcare Atlanta
02.2022 - 01.2023
Patient Access Representative
Northside Hospital Gwinnett
08.2021 - 02.2022
Assistant Underwriter
State Farm
01.2020 - 12.2021
Customer Service Representative
TitleMax
03.2018 - 01.2020
Front Office Assistant
Martin Luther King Jr. High School
09.2015 - 07.2017
High School Diploma -
Martin Luther King Jr. High School