Gracie Watts
Albany
Summary
Detail-oriented and reliable Claims and Data Entry Professional with experience in high-volume processing, data verification, and compliance with company and regulatory guidelines. Proven ability to maintain accuracy, meet deadlines, and protect sensitive information while delivering excellent internal and customer support.
Overview
4
4
years of professional experience
Work History
Healthcare Customer Service Representative
TTEC
Austin, TX
08.2024 - Current
•
Entered large volumes of data with high accuracy
•
Reviewed documents for completeness and correctness
•
Maintained organized digital and paper records
•
Assisted with audits, reporting, or administrative tasks
•
Followed company policies and data security procedures
Front Desk Receptionist
Austin Regional Clinic
Austin Texas
04.2022 - 10.2023
Processed and reviewed claims or records for accuracy and compliance
•
Entered and updated data in internal systems while maintaining confidentiality
•
Verified eligibility, documentation, and supporting information
•
Identified and corrected errors or discrepancies
•
Met productivity and quality standards
Education
Associate of Science -
Ultimate Medical Academy
Clearwater, FLSkills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Claims Processing & Review
- Attention to detail
- Quality Control & Audits
- Microsoft word & excel
- Customer Service support
- Electronic medical records (EMR)
- Data Entry (High-Volume & Accurate)
Additional Qualifications
•
Experience handling confidential and sensitive information
•
Strong typing and computer navigation skills
•
Ability to meet deadlines in fast-paced environments
•
Remote-work capable
Timeline
Healthcare Customer Service Representative
TTEC
08.2024 - Current
Front Desk Receptionist
Austin Regional Clinic
04.2022 - 10.2023
Associate of Science -
Ultimate Medical Academy