Summary
Overview
Work History
Education
Skills
Additional Qualifications
Timeline
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Gracie Watts

Albany

Summary

Detail-oriented and reliable Claims and Data Entry Professional with experience in high-volume processing, data verification, and compliance with company and regulatory guidelines. Proven ability to maintain accuracy, meet deadlines, and protect sensitive information while delivering excellent internal and customer support.

Overview

4
4
years of professional experience

Work History

Healthcare Customer Service Representative

TTEC
08.2024 - Current



Entered large volumes of data with high accuracy


Reviewed documents for completeness and correctness


Maintained organized digital and paper records


Assisted with audits, reporting, or administrative tasks


Followed company policies and data security procedures

Front Desk Receptionist

Austin Regional Clinic
04.2022 - 10.2023

Processed and reviewed claims or records for accuracy and compliance



Entered and updated data in internal systems while maintaining confidentiality



Verified eligibility, documentation, and supporting information



Identified and corrected errors or discrepancies



Met productivity and quality standards

Education

Associate of Science -

Ultimate Medical Academy
Clearwater, FL

Skills

  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Claims Processing & Review
  • Attention to detail
  • Quality Control & Audits
  • Microsoft word & excel
  • Customer Service support
  • Electronic medical records (EMR)
  • Data Entry (High-Volume & Accurate)

Additional Qualifications



Experience handling confidential and sensitive information



Strong typing and computer navigation skills



Ability to meet deadlines in fast-paced environments



Remote-work capable

Timeline

Healthcare Customer Service Representative

TTEC
08.2024 - Current

Front Desk Receptionist

Austin Regional Clinic
04.2022 - 10.2023

Associate of Science -

Ultimate Medical Academy
Gracie Watts