Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayla R Hill

Savannah

Summary

Dedicated professional with strong leadership and customer service skills. Experienced in training staff and resolving issues to ensure compliance with safety protocols and high-quality service. Committed to driving operational excellence and fostering a collaborative team environment. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Motivated professional focused on maximizing customer satisfaction with delicious foods. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

14
14
years of professional experience

Work History

Shift Leader

Wendy's
Savannah
01.2023 - 02.2025
  • Supervised daily operations and ensured compliance with safety protocols.
  • Trained new staff on company policies and operational procedures.
  • Coordinated team schedules to optimize workflow and staffing needs.
  • Monitored inventory levels and placed orders for supplies as needed.
  • Resolved customer inquiries and handled service-related issues efficiently.
  • Conducted performance evaluations and provided constructive feedback to team members.
  • Maintained cleanliness and organization of the work environment for safety standards.
  • Implemented process improvements to enhance operational efficiency and service quality.

Housekeeper

Temp Agency
Savannah
09.2021 - 11.2022
  • Maintained cleanliness of guest rooms and common areas daily.
  • Managed laundry services, ensuring timely washing and folding of linens.
  • Organized cleaning supplies and equipment for efficient access and use.
  • Conducted routine inspections to uphold high cleanliness standards.
  • Assisted in training new staff on cleaning procedures and safety protocols.
  • Reported maintenance issues promptly to ensure resolution and guest satisfaction.
  • Collaborated with team members to coordinate cleaning schedules effectively.

Quality Control Inspector

US Tobacco
Hopkinsville
08.2016 - 01.2020
  • Inspected products for quality and compliance with industry standards.
  • Conducted routine checks on production processes and machinery performance.
  • Documented inspection results and maintained accurate records of findings.
  • Collaborated with production teams to address quality issues promptly.
  • Trained new staff on quality control procedures and safety protocols.
  • Utilized measurement tools to assess product specifications and tolerances.
  • Recommended improvements to enhance product quality and efficiency.
  • Participated in audits to ensure adherence to company policies and regulations.

Host

Wonderful's Bar & Grill
Savannah
01.2011 - 01.2015
  • Greeted guests warmly upon arrival and ensured smooth seating arrangements.
  • Managed reservations and organized waitlists to maximize dining efficiency.
  • Provided menu information and answered questions about food and drink options.
  • Assisted servers by delivering food and beverages to tables as needed.
  • Maintained cleanliness of the host area and dining space throughout shifts.
  • Collaborated with team members to improve guest experience and service flow.

Education

High School Diploma -

Hopkinsville High School
Kent City, MI
05-2013

Skills

  • Staff training
  • Safety compliance
  • Team scheduling
  • Process improvement
  • Customer relationship management
  • Quality control
  • Problem solving
  • Attention to detail
  • Adaptability to change
  • Collaborative teamwork
  • Telemarketing expertise
  • Verbal and written communication
  • Problem-solving
  • Shift leadership
  • Team-building activities
  • Interpersonal relations
  • Shift scheduling
  • Policy and procedure enforcement
  • Shift paperwork completion

Timeline

Shift Leader

Wendy's
01.2023 - 02.2025

Housekeeper

Temp Agency
09.2021 - 11.2022

Quality Control Inspector

US Tobacco
08.2016 - 01.2020

Host

Wonderful's Bar & Grill
01.2011 - 01.2015

High School Diploma -

Hopkinsville High School
Jayla R Hill