Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaylen Garrett

Atlanta

Summary

Customer service professional with healthcare and retail experience. Skilled in workflow coordination and effective communication with patients and staff. Adheres to policies to ensure quality and maintain patient confidentiality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Environmental Services Technician

Piedmont HealthCare
08.2023 - Current
  • Maintained cleanliness and sanitation standards across facilities, ensuring compliance with health regulations.
  • Operated specialized cleaning equipment to efficiently execute deep cleaning tasks in various environments.
  • Implemented process improvements that enhanced workflow efficiency and reduced downtime during cleaning operations.
  • Conducted routine inspections of facilities to identify areas for improvement in cleanliness and safety compliance.
  • Maintained patient and hospital confidentiality.
  • Coordinated with management to ensure adequate supply levels of cleaning materials and equipment maintenance.
  • Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.

Food Service Attendant

Kennestone Hospital
07.2021 - 08.2023
  • Ensured food safety and sanitation standards compliance during daily operations.
  • Delivered exceptional customer service in fast-paced dining environments.
  • Managed inventory levels, reducing waste through effective stock rotation practices.
  • Developed efficient workflow systems to enhance service speed and quality.
  • Implemented feedback mechanisms to improve guest satisfaction ratings consistently.
  • Promoted special menu items to customers, increasing sales revenue for targeted dishes or beverages.
  • Handled cash register operations accurately, ensuring proper handling of financial transactions and secure storage of cash assets at all times.
  • Performed routine maintenance tasks such as sweeping floors, cleaning utensils, wiping down surfaces, ensuring a pristine workspace at all times.
  • Collaborated with team members to ensure seamless coordination between front-of-house and back-of-house operations.

Patient Care Coordinator

University Of Cincinnati Medical Center
06.2019 - 06.2021
  • Managed insurance verification processes, ensuring accurate patient coverage and minimizing billing discrepancies.
  • Coordinated patient scheduling, optimizing appointment flow to enhance clinic efficiency.
  • Facilitated clear communication between patients and medical staff, improving satisfaction and care continuity.
  • Developed and implemented patient education materials, enhancing understanding of treatment plans and procedures.
  • Oversaw follow-up care coordination, ensuring timely referrals and appointments for ongoing patient management.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.

Home Health Aide

Arcadia Home Care and Staffing
09.2017 - 06.2019
  • Assisted with activities of daily living – mobility, personal hygiene, and feeding.
  • Kept household clean and organized, ran errands, provided medication reminders, and prepared and served meals.
  • Documented services provided, patient condition, and changes in patient behavior.
  • Ensured confidentiality and privacy standards of protected health information.
  • Provided personalized care to clients, ensuring comfort and safety in daily activities.
  • Assisted clients with medication management, promoting adherence to prescribed treatment plans.
  • Monitored client vital signs, reporting changes to healthcare professionals for timely interventions.
  • Implemented patient-centered care plans, adjusting based on individual needs and preferences.
  • Coordinated transportation for medical appointments, ensuring timely access to healthcare services.

Education

Diploma - Medical Administrative Assistant

Ultimate Medical Academy
01.2024

High School Diploma -

Shroder High School
Madisonville, OH
05-2017

Skills

  • Medical Billing Knowledge
  • Third Party Billing
  • Medicare
  • Medicaid
  • HMO
  • PPO
  • Basic Coding Skills for ICD-10 & CPT
  • Insurance Verification
  • Anatomy & Physiology
  • CMS 1500 Claim Form
  • Billing Cycle
  • Claims Appeal Process
  • Medical Administrative Assistant
  • Medical Terminology
  • Medical Transcription
  • Patient Processing
  • Patient Registration
  • Medical Records Management
  • Check In
  • Check Out
  • Data Entry
  • Release of Information
  • HIPAA Compliance
  • Medical Laws & Ethics
  • Cleaning and organization
  • Food handling
  • Cooking
  • Customer service
  • Safety trained
  • Compliance inspections
  • Site inspection
  • Standard operating procedures
  • Infection control expertise
  • Continuous improvement mindset
  • Sanitation procedures
  • Quality control
  • Chemical safety
  • Data analysis
  • Quality assurance standards
  • Sanitation

Certification

  • Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
  • Communication and customer service skills necessary to deal effectively with patients and healthcare providers.
  • Strong decision-making and time management skills with ability to establish priorities to meet timelines.
  • Pay close attention to detail for accurate and compliant documentation.
  • Microsoft Office Applications – Word, Excel, Outlook, PowerPoint | Type 50 WPM.

Timeline

Environmental Services Technician

Piedmont HealthCare
08.2023 - Current

Food Service Attendant

Kennestone Hospital
07.2021 - 08.2023

Patient Care Coordinator

University Of Cincinnati Medical Center
06.2019 - 06.2021

Home Health Aide

Arcadia Home Care and Staffing
09.2017 - 06.2019

Diploma - Medical Administrative Assistant

Ultimate Medical Academy

High School Diploma -

Shroder High School

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Jaylen Garrett