JAYLEN R MALOY
Tifton,MI
Summary
Experienced and passionate business owner with over 10 years of success in managing various firms in high-volume settings. Seeking to leverage expert knowledge gained from an esteemed university to contribute to a dynamic organization. Possesses strong leadership qualities, self-motivation, and a proactive approach to achieving goals. Demonstrates exceptional multitasking abilities while maintaining a clear focus on priorities. Proven track record of driving agency growth by crafting personalized insurance plans and enhancing customer loyalty. Shapes future market strategies by adopting innovative insurance solutions to increase market share. Passionately leads an insurance agency with a commitment to client-centric service and retention.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Principal Agent
Alfa Insurance - J. Maloy Agency LLC
11.2021 - Current
- Maintain day-to-day business operations
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hire, train, and manage a high-performing team of employees dedicated to achieving company goals.
- Implements marketing strategies to increase brand awareness and attract new customers.
Office Manager/Associate Agent
Alfa Insurance - Moore Agency LLC
06.2018 - 11.2021
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Assistant Manager
Edible Arrangements - Kabee Kreations
05.2016 - 06.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Customer Service Staff
Publix Supermarkets
08.2013 - 11.2017
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
Education
Specialist of Education - Adult Education
Auburn University
Auburn, AL05.2025
Master of Business Administration - Management
Valdosta State University
Valdosta, GA05.2022
Bachelor of Business Administration - Management & Entrepreneurship
Valdosta State University
Valdosta, GA05.2021
Skills
- Marketing
- Project Management
- Customer Service
- Sales
- Leadership
- Team Building
- Time Management
- Communication
- Risk Management
- Relationship Building
- Customer Relations
Certification
- 06/01/21, PRESENT, Accident, Health, Life, Variable Life & Variable Annuities, Georgia Department of Insurance & Safety Fire
- 10/01/18, PRESENT, Property & Casualty, Georgia Department of Insurance & Safety Fire
Awards
- Alfa Insurance - Gold, Distinguished Service Award, 2022, 2023
- Alfa Insurance - Fast Start Award, 2022
- Alfa Insurance - Associate Agent of the Year, Georgia Region, 2020
- Alfa Insurance - Associate Agent of the Year, Blanchard District, 2020
- Alfa Insurance -Associate Agent of the Month, Blanchard District: Mar 2019, Apr 2020, Jun 2020, Dec 2020, Feb 2021, Jun 2021, Sep 2021
References
Available upon request
Timeline
Owner/Principal Agent
Alfa Insurance - J. Maloy Agency LLC
11.2021 - Current
Office Manager/Associate Agent
Alfa Insurance - Moore Agency LLC
06.2018 - 11.2021
Assistant Manager
Edible Arrangements - Kabee Kreations
05.2016 - 06.2018
Customer Service Staff
Publix Supermarkets
08.2013 - 11.2017
Specialist of Education - Adult Education
Auburn University
Master of Business Administration - Management
Valdosta State University
Bachelor of Business Administration - Management & Entrepreneurship
Valdosta State University
- 06/01/21, PRESENT, Accident, Health, Life, Variable Life & Variable Annuities, Georgia Department of Insurance & Safety Fire
- 10/01/18, PRESENT, Property & Casualty, Georgia Department of Insurance & Safety Fire
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