Jaylin Allison
McDonough
Summary
Personable Treatment Coordinator with strong background in dental health advocacy. Trained in closing treatment plans made by dentists and helping patients determine which treatments are best for individual dental needs, along with creating payment plans for them. Excellent knowledge of basic and advanced dental terminology and comfortable presenting dental information to patients. Handled payments, verification of insurance, and scheduling patients.
Overview
8
8
years of professional experience
Work History
Veterinary Receptionist
Lake Dow Animal Hospital
04.2023 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
Treatment Coordinator
Family Orthodontics
01.2023 - 06.2023
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
Treatment Coordinator
Braces Braces
09.2020 - 12.2022
- Conducted financial consultations with patient and set up payment plans.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Scheduled evaluations and procedures for patients.
- Processed patient intake information and updated medical records prior to treatment.
- Pulled patient files and verified insurance before patient's appointment.
Kennel Assistant
Lake Dow Animal Hospital
08.2019 - 09.2020
- Collected and documented animal weight, size, physical condition and food intake.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Walked dogs while enforcing good behavior and manners.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Fed and refreshed water for animals staying in kennels on regular eating schedules.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Picked up dog waste using bags to dispose of properly.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Walked animals outside to avoid accidents in play areas or bedding.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Prepared food to meet needs of animals under care with appropriate meals.
- Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
Daycare Assistant
Community Christian School
11.2018 - 05.2019
- Observed and monitored children to identify developmental strengths and target enrichment activities.
- Managed crafts and other hands-on activities to engage kids and promote development.
- Developed and enforced positive strategies to encourage good behavior.
- Maintained safety and security of up to 13 children, reducing minor mishaps with stringent supervision and basic safety protocols.
- Cared for 13 children ages 1 to 5.
- Enforced rules to teach good manners and maintain safe environment.
- Recorded child behavior, food and medication information for supervisors.
- Communicated with parents about daily activities and any concerning behaviors.
Waitress
American Pie Pizzeria
02.2017 - 10.2018
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
High School Diploma -
Ola High School
Mcdonough, GA05.2020
Skills
- Claims Processing
- Articulate Communication
- Filing and Recordkeeping
- Patient Relations
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Patient Care Coordination
- Appointment Scheduling
- Financial Reporting Coordination
- Telephone etiquette
- Teamwork and collaboration
- Payment processing
Education and Training
other
Timeline
Veterinary Receptionist
Lake Dow Animal Hospital
04.2023 - Current
Treatment Coordinator
Family Orthodontics
01.2023 - 06.2023
Treatment Coordinator
Braces Braces
09.2020 - 12.2022
Kennel Assistant
Lake Dow Animal Hospital
08.2019 - 09.2020
Daycare Assistant
Community Christian School
11.2018 - 05.2019
Waitress
American Pie Pizzeria
02.2017 - 10.2018
High School Diploma -
Ola High School
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