Jaylon Giles
Atlanta
Summary
Detail oriented and technically skilled professional transitioning from industrial operations to information technology. Bringing 2+ years of experience in equipment monitoring, troubleshooting, and compliance, with hands-on exposure to IT through academic studies and lab work. Seeking a role to apply operational discipline and grow in networking and systems support.
Overview
7
7
years of professional experience
Work History
Machine Operator
Sunny Delight Beverage Company
01.2024 - Current
- Operated and maintained industrial machinery, ensuring consistent uptime and quality, directly transferable to monitoring and maintaining data center hardware.
- Conducted troubleshooting and equipment adjustments to reduce downtime and maintain operational efficiency.
- Logged daily machine performance, reported issues, and followed strict safety and compliance protocols.
- Collaborated with team members to meet production goals in a fast-paced environment.
Package Handler
Amazon/FedEx
06.2022 - 10.2023
- Handled high volumes of packages with accuracy and speed, ensuring proper tracking and routing.
- Maintained organization in time-sensitive, physically demanding environments.
- Developed reliability, attention to detail, and adherence to security procedures.
Technology Lab Assistant (Student Role)
University of West Georgia Innovations Tech Lab
06.2019 - 03.2020
- Assisted with computer lab maintenance and troubleshooting hardware/software issues.
- Supported students and staff in setting up equipment and resolving IT problems.
- Gained hands-on exposure to networking, systems, and IT support practices.
Education
Bachelor of Business Administration - Management Information Systems (MIS) with a Concentration in IoT Networking and Cybersecurity
University of West Georgia
05-2027
Skills
- Software/Tools: Microsoft Excel, SQL (basic), Ticketing/Logging Systems, Packet Tracer
- IT Concepts: Networking fundamentals (OSI model, subnetting, TCP/UDP, DHCP, basic knowledge of VLAN’s), system administration basics, cybersecurity awareness
- Certifications: [CompTIA Network In Progress]
Timeline
Machine Operator
Sunny Delight Beverage Company
01.2024 - Current
Package Handler
Amazon/FedEx
06.2022 - 10.2023
Technology Lab Assistant (Student Role)
University of West Georgia Innovations Tech Lab
06.2019 - 03.2020
Bachelor of Business Administration - Management Information Systems (MIS) with a Concentration in IoT Networking and Cybersecurity
University of West Georgia