Jaylon Snyder
Dallas
Summary
Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Customer Service Leader
Southwind Enterprises
Atlanta
10.2024 - Current
- Encouraged effective communication between teams by organizing regular meetings and brainstorming sessions.
- Consulted with customers regarding needs and addressed concerns.
- Updated databases with new and modified customer data.
- Relations with customer in accordance to protocol in order to upsell and maximize company profits.
- Engage customers and navigate the difficulties of repairing negative interactions.
- Providing customers with an experience that leads to return service.
PM Warehouse Lead
Tilray
Atlanta
06.2022 - 10.2024
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Implemented changes based on feedback received from customers or other stakeholders.
- Modified project plans when needed to better align with organizational objectives.
- Oversaw logistics planning and routing.
- Maintained accuracy through multiple inspections and verification steps to ensure order accuracy.
- Managed scheduling and labor rates across multiple departments to maintain the company’s overhead costs.
- Routine maintenance on forklifts and other tools/equipment in the warehouse.
- Attended and held meetings with employees in my department and addressed issues and presented strategies to push us forward and crease productivity while keeping company spending metrics as low as possible.
Assistant Kitchen Manager
Chilis's Bar and Grill
Acworth
09.2021 - 01.2022
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Ensured compliance with all health and safety regulations in the kitchen area.
- Oversaw food preparation, production and presentation according to quality standards.
- Joined in the fun with the back of house employees and would run the line during every rush to coordinate and organize to raise efficiency and team cohesion
Store Manager
Smoke 911
Acworth
08.2016 - 11.2019
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Planned special promotions or discounts based on market trends.
- Inventory reconciliation
- Order placing and system updating for new products/loss of products
- Engaged with customers to increase the positivity of their experience and gain an understanding for all employee on how we could better serve them
- Upsold their monthly revenue gains by more than 300% in a two month span through strong marketing, advertising, and deal/sale strategies.
Education
Locksmith Certification - Locksmithing
Ashworth College
Norcross, GA06-2024
High School Diploma -
Hudson High School
Hudson, MA06-2012
Skills
- Sales as my current occupation
- Management across multiple fields
- It’s not included but I spent almost 9 years cooking on and off
- Forklift certified through Sweetwater Brewery(Tilray) for the next two years
- Natural knack for walking into hostile situations and being able to quickly diffuse and assess
- Never ending positive attitude towards all situations be they good or bad
Timeline
Customer Service Leader
Southwind Enterprises
10.2024 - Current
PM Warehouse Lead
Tilray
06.2022 - 10.2024
Assistant Kitchen Manager
Chilis's Bar and Grill
09.2021 - 01.2022
Store Manager
Smoke 911
08.2016 - 11.2019
Locksmith Certification - Locksmithing
Ashworth College
High School Diploma -
Hudson High School