Jaylyn Allen
Blairsville
Summary
Adept at navigating high-stress environments, I enhanced customer satisfaction and operational efficiency at TTEC through expert complaint handling and CRM software proficiency. My leadership as a CSR Supervisor led to streamlined processes and a positive team dynamic, fostering a culture of excellence and empathy in customer interactions.
Overview
7
7
years of professional experience
Work History
CSR
TTEC
01.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
CSR Specialist
United Community Bank
08.2020 - 01.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
CSR Supervisor
TTEC
03.2018 - 08.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Coordinated schedules to ensure optimal staffing levels during peak call volume periods.
- Collaborated with other departments on projects aiming at improving overall business performance through enhanced customer service experiences.
- Oversaw escalated customer concerns, providing satisfactory resolutions in a timely manner.
- Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.
- Promoted a positive work environment by fostering open communication among the CSR team members.
- Managed high-volume call center operations, ensuring timely responses to customer inquiries.
- Streamlined processes for faster issue resolution, leading to improved customer experiences.
Education
Master of Cosmetology -
North Georgia Technical College
Clarkesville, GA12-2023
High School Diploma -
Union County High School
Blairsville, GA05-2016
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Active listening
- Critical thinking
- Professional telephone demeanor
- Payment processing
- Data entry
- Product knowledge
- Microsoft Excel
- Microsoft Office Suite
- Product sales
- De-escalation techniques
Timeline
CSR
TTEC
01.2024 - Current
CSR Specialist
United Community Bank
08.2020 - 01.2024
CSR Supervisor
TTEC
03.2018 - 08.2020
Master of Cosmetology -
North Georgia Technical College
High School Diploma -
Union County High School
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