Jaymara Spears
Atlanta
Summary
Seasoned and High-energy Store Manager bringing extensive experience and specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Store Manager
HMS Host International/Starbucks
04.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Overnight Stock Associate Team Lead
Walmart
02.2018 - 11.2023
- Pulls freight to designated working area
- Breaks down freight to prepare to unbox and restock shelves
- Reading data off of TC handheld to know and understand where merchandise needs to be placed on shelves
- Provides excellent customer service to shoppers while the store remains open
- Disposes of cardboard into trash compactor.
- Improved inventory accuracy by diligently organizing and restocking shelves during overnight shifts.
- Ensured timely product availability for customers by efficiently unloading and stocking merchandise.
- Maintained a clean and organized store environment by removing empty pallets, cardboard, and trash after stocking duties were completed.
- Collaborated with team members to complete tasks quickly and accurately, reducing customer complaints related to out-of-stock items.
FedEx Package Handler
FedEx Ground
11.2019 - 01.2021
- Loading and unloading packages off and onto trucks and fed ex vans
- Using computers and handheld devices to track packages
- Monitoring packages while they are being transported
- Scanning each package to insure they get placed on the correct route for transport
- Making sure all packages are properly labeled.
Certified Pharmacy Technician
Walmart Pharmacy
05.2013 - 08.2017
- Supporting pharmacological services by assembling, stocking and distributing medications
- Maintaining records by recording and filing the prescriptions and orders of Physicians
- Sorting, stocking and labeling medications and monitoring inventory
- Responding to the requests of patients and healthcare providers, answering their questions and referring various inquiries to the Pharmacist
- Processing prescriptions electronically and ensuring all information is accurate and complete.
CUSTOMER SERVICE/SALES REPRESENTATIVE
GAYLORD OPRYLAND/MARIOTT INTERNATIONAL
09.2010 - 01.2013
- Effectively addressed customer complaints, and offered efficient solutions
- Managed customer orders by initiating and following through with delivery
- Booked customer room reservations and packages while insuring flawless service
- Accurately handled, reconciled, and deposited cash, credit, and check transactions upward of $5,000.
ADMINISTRATIVE ASSISTANT
LIVEOPS TELECOMMUNICATIONS
08.2007 - 01.2008
- Assisted with front office and administrative duties to include handling and filing confidential information, and patient intake
- Assisted with the sterilization of medical instruments, as well as handling instruments during medical procedures.
Education
Bachelor of Science - Early Childhood Education
Chattahoochee Technical College
Marietta, GA08.2011
Diploma -
McEachern High School
2009
Associate
Chattahoochee Technical College
2009
Skills
- Skills
- Microsoft office (word, excel, publisher, PowerPoint, outlook)
- Lodging Management system
- (LMS)
- Live ticketing and packaging system (Audience View)
- Restaurant reservations (Reserve
- Anywhere)
- HotSOS system ( Hotel System Optimization system)
- Heavy lifting
- Pallet jack
- Produce
- Warehouse experience
- Inventory control
- Inventory Management
- Maximizing Profitability
- Store Opening and Closing Procedures
- Accurate Cash Handling
- Staff Management
- Team Leadership
Timeline
Store Manager
HMS Host International/Starbucks
04.2022 - Current
FedEx Package Handler
FedEx Ground
11.2019 - 01.2021
Overnight Stock Associate Team Lead
Walmart
02.2018 - 11.2023
Certified Pharmacy Technician
Walmart Pharmacy
05.2013 - 08.2017
CUSTOMER SERVICE/SALES REPRESENTATIVE
GAYLORD OPRYLAND/MARIOTT INTERNATIONAL
09.2010 - 01.2013
ADMINISTRATIVE ASSISTANT
LIVEOPS TELECOMMUNICATIONS
08.2007 - 01.2008
Bachelor of Science - Early Childhood Education
Chattahoochee Technical College
Diploma -
McEachern High School
Associate
Chattahoochee Technical College
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