Jaynel Jones
Woodstock
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
3
3
years of professional experience
Work History
Store Manager
Lids Hat World
03.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Handle customer complaints and concerns in a professional and timely manner.
- Maintain a safe and clean store environment, adhering to health and safety regulations.
Waitress
Stars And Strikes Family Entertainment Center
04.2021 - 02.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
Retail Sales Associate
Walmart
09.2020 - 12.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Kell High School
Marietta, GA06.2021
Skills
- Sales Activities
- Goals and Performance
- Staff Management
- Team Leadership
- Employee Motivation
- Writing
- Inventory Management
- Time Management
- Staff Training
Timeline
Store Manager
Lids Hat World
03.2022 - Current
Waitress
Stars And Strikes Family Entertainment Center
04.2021 - 02.2022
Retail Sales Associate
Walmart
09.2020 - 12.2020
High School Diploma -
Kell High School
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