Jazlyn Taylor
Suwanee
Summary
Senior Healthcare IT & EHR Systems Analyst with 10+ years of experience supporting enterprise healthcare systems, EHR modernization initiatives, clinical application implementations, systems integration, workflow optimization, and technical support across multi-site healthcare organizations. Extensive experience supporting Oracle Cerner environments, healthcare infrastructure operations, end-user systems, testing, troubleshooting, go-live support, and enterprise application maintenance in highly regulated healthcare settings. Proven background supporting large-scale Electronic Health Record (EHR) implementations and modernization programs, including healthcare organizations aligned with federal healthcare initiatives and government healthcare contracts. Experienced collaborating with cross-functional technical, cybersecurity, infrastructure, implementation, and clinical teams to support all phases of the system lifecycle from planning and deployment through optimization and ongoing support. Strong knowledge of Oracle Cerner Millennium, PowerChart, PowerPlans, HL7 interfaces, HIPAA compliance, ServiceNow, ITIL processes, workflow redesign, provider onboarding, data validation, training development, system upgrades, and production support. Recognized for leading multi-site implementations, mentoring support teams, resolving complex technical issues, and delivering solutions that improve operational efficiency, clinical workflows, and patient care outcomes. Experience supporting healthcare modernization efforts aligned with federal healthcare programs, including government contract environments and organizations supporting Veterans Affairs (VA) and large-scale healthcare transformation initiatives.
Overview
16
16
years of professional experience
Work History
Cerner (Oracle) Conversion Manager / SME
Universal Health Services (UHS) | Medsys Group | George Washington University Health
Washington, DC
03.2025 - Current
- Served as the primary technical advisor during pre-deployment operations, collaborating with cross-functional teams to ensure systems were deployment-ready and aligned with operational objectives.
- Identified, escalated, and resolved complex technical issues in real time while directing systems integration activities to ensure compatibility with enterprise and legacy IT environments.
- Planned, designed, and oversaw deployment of enterprise-wide information architectures including hardware, software, middleware, communications, and security components.
- Supported Oracle Cerner EHR conversion activities, healthcare data validation, workflow analysis, and implementation readiness initiatives.
- Maintained technical documentation and recommended process improvements to support implementation efficiency and operational continuity.
- Ensured compliance with open systems architecture standards and supported implementation of complex healthcare information management solutions.
- Contributed to program planning, milestone development, business case analysis, and evaluation of alternative technical solutions.
- Collaborated with infrastructure, implementation, clinical, and technical teams to support healthcare modernization and EHR deployment initiatives.
- Participated in troubleshooting, testing, validation, and production support activities during system conversion and deployment phases.
- Supported healthcare organizations operating within highly regulated healthcare and compliance-focused environments.
Senior EHR Support Analyst
HCA Healthcare
Nashville, TN
11.2019 - 12.2024
- Aligned with Clinical Manager, Technical Operations Ambulatory Systems leadership, market leadership teams, and multiple departments to execute deployment of technical components supporting ambulatory systems.
- Executed day-to-day activities associated with successful EHR implementations, including coordination of data requirements, timelines, workflows, and operational deliverables across departments.
- Facilitated data transfer and managed provider and staff onboarding processes, including communication planning, milestone tracking, accountability management, and implementation reporting.
- Assisted with coordination of multiple site installations and healthcare IT projects simultaneously while maintaining organized project documentation and implementation timelines.
- Communicated implementation processes across multiple platforms and assisted with software roadmap tracking for supported Oracle Cerner EHR systems.
- Managed onboarding activities for providers within supported EHR platforms and coordinated vendor operational meetings and implementation calls.
- Provided reporting data and implementation documentation for post-installation reviews, active implementations, and future deployment planning.
- Performed system configuration activities supporting enterprise standards and participated in requirements gathering for system reporting initiatives.
- Maintained provider tracking and reporting activities for ambulatory EHR systems while supporting continuous process improvement efforts.
- Delivered enterprise application support through the ServiceNow ticketing platform for implementation requests, troubleshooting activities, and issue resolution.
- Participated in system upgrades, workflow enhancements, documentation development, testing activities, and implementation validation efforts.
- Worked closely with enterprise subject matter experts, infrastructure resources, implementation teams, and technical operations teams to support clinical applications across multiple healthcare facilities.
- Served as project lead for facility-based clinical application implementations, software releases, and deployment of new healthcare technology solutions.
- Supported large-scale EHR modernization and healthcare transformation initiatives involving multi-facility deployments and enterprise clinical systems support.
- Provided technical leadership and guidance to support teams during go-live activities, deployment planning, and production support operations.
- Supported healthcare organizations operating in highly regulated healthcare environments with strong adherence to HIPAA and enterprise security standards.
Implementation Support Analyst
Cerner | McLeod Health Systems
Florence, TN
01.2019 - 10.2019
- Conducted needs analysis to determine business and technical requirements for new and existing healthcare clients.
- Coordinated schedule development, project activities, progress tracking, and status reporting for implementation stakeholders.
- Reviewed medical charts and performed data extraction, abstraction, and supporting documentation review according to implementation specifications.
- Completed online data abstraction and medical information data entry activities while maintaining quality and compliance standards.
- Performed follow-up activities with assigned offices and implementation stakeholders to ensure project completion requirements were met.
- Provided functional design guidance, supported client-specific configuration requirements, and participated in pre- and post-implementation testing oversight activities.
- Analyzed custom reporting requests and healthcare information system interface requirements.
- Coordinated technical support activities to resolve implementation and production support issues.
- Supported Oracle Cerner EHR implementation efforts, workflow integration, and healthcare application deployment activities.
Cerner Training Developer (Contract)
Health All Consulting | University of South Alabama Health Systems
Mobile, AL
05.2018 - 01.2019
- Worked with Clinical Informatics and application teams to identify training needs and develop curriculum, job aids, and instructional materials supporting healthcare technology adoption.
- Led project teams in development of instructional materials for multiple healthcare information technology systems.
- Participated in design and delivery of training and orientation programs for clinical applications and upgraded system functionality.
- Coordinated curriculum design and developed training programs for clinical systems users across healthcare environments.
- Developed training materials in multiple formats including eLearning, webinars, classroom instruction, and job aids.
- Managed classroom facilitation and delivery of technical training programs using current instructional methodologies and adult learning concepts.
- Assisted in development and delivery of onboarding and orientation training supporting competency development for new healthcare system users.
- Scheduled and delivered ongoing user training to maintain competency across the healthcare system.
- Developed computer-based instructional materials, assessments, and validation tools support system adoption and compliance requirements.
- Participated in quality assurance reviews of training materials and collaborated with Clinical Informatics, technical support, and subject matter experts to ensure training effectiveness.
- Supported staff in consistent and compliant use of healthcare technologies to improve patient care, safety, and confidentiality standards.
- Assisted in development of policies and procedures related to clinical application training delivery.
- Demonstrated adaptability supporting inpatient and outpatient clinical environments in rapidly changing healthcare technology settings.
- Supported Oracle Cerner implementation and healthcare modernization initiatives through end-user readiness and adoption activities.
Cerner Trainer / Support
ETTAIN Group | IASIS Healthcare Systems
Phoenix, AZ
09.2017 - 05.2018
- Supported optimization of provider workflows through in-depth training and adoption recommendations specific to PowerChart Ambulatory.
- Created training manuals, instructional materials, learning schedules, and end-user support documentation.
- Delivered classroom training sessions, drop-in support sessions, and Super User training programs.
- Assisted with clinical workflow integration and organizational change readiness initiatives.
- Supported troubleshooting activities for PowerChart Ambulatory workflows, navigation issues, and end-user functionality concerns.
- Provided ATE support for physicians, nurses, providers, and healthcare support staff.
- Reported and resolved technical issues including error messages, printing issues, security concerns, and enhancement requests.
- Performed on-site troubleshooting and resolved build-related issues during implementation and support activities.
- Demonstrated strong knowledge of Cerner documentation tools and workflow optimization practices.
- Assisted with workflow support, go-live activities, Service Request ticket management, and issue resolution during implementation events.
- Supported enterprise EHR implementation and modernization initiatives across healthcare facilities.
Application Support & Training Analyst – Contractor
AnMed Health
Anderson, SC
05.2015 - 08.2017
- Provided detailed workflow analysis of clinical data processes and healthcare business operations.
- Led workflow redesign initiatives by identifying gaps between existing and best-practice workflows.
- Identified, communicated, and mitigated project risks and implementation issues throughout the project lifecycle.
- Collected and interpreted specifications required for development and revision of healthcare operational processes.
- Gathered and validated healthcare data and tested system functionality and workflows.
- Assisted management teams with development and implementation of operational plans for healthcare applications.
- Managed design, education, training, and support activities for clinic workflow and healthcare technology initiatives.
- Performed EHR data abstraction activities supporting regulatory reporting requirements.
- Worked closely with clinical IT teams, physicians, nurses, and healthcare stakeholders to define application and workflow requirements.
- Facilitated communication between project teams and healthcare stakeholders during implementation and support activities.
- Supported Epic integrated modules and clinical workflow processes within healthcare operations.
- Developed procedures, guidelines, and documentation supporting system functionality and workflow improvements.
Clinical Analyst
Saint Thomas Health Systems
Murfreesboro, TN
02.2014 - 05.2015
- Served as Clinical Analyst responsible for planning and teaching curriculum for nurses, providers, and clinical staff.
- Trained and supervised Clinical Application Trainers and end-users on proper system usage and workflow standards.
- Coordinated training logistics include scheduling, classroom management, registrations, and curriculum planning.
- Drafted Capacity Management training curriculum and developed training scenarios and instructional materials.
- Served as physician application analyst supporting technical research, provider education, and issue resolution.
- Assisted with mapping and quality assurance activities for Zynx Order Sets, workflows, and Cerner HL7 integration environments.
- Reviewed order set design phases for build, categorization, and workflow optimization.
- Supported system standardization, utilization strategies, order set optimization, and best practices in CPOE environments.
- Conducted user acceptance testing (UAT), integration testing, parallel testing, and gap analysis supporting deployment and Meaningful Use initiatives.
- Delivered presentations and project updates to clinical staff, providers, and healthcare leadership teams.
Epic Electronic Medical Record Systems Credentialed Trainer
Ochsner Healthcare Systems
New Orleans, LA
04.2012 - 12.2013
- Conducted Epic end-user classroom training for physicians, surgeons, nurse practitioners, and physician assistants across multiple healthcare facilities.
- Supported Epic go-live activities for Ambulatory Cardiology, Gastroenterology, Pediatrics, and Family Medicine workflows.
- Served as Lead and Support trainer for physicians and clinical staff during implementation activities.
- Trained clinical staff on Epic inpatient and ambulatory workflows at Mount Sinai Hospital in New York.
- Demonstrated strong knowledge of Epic build processes, troubleshooting activities, and HEAT ticket support procedures.
Technical Support Specialist, Healthcare Information Systems
Ochsner Health Center
New Orleans, LA
06.2011 - 04.2012
- Provided troubleshooting support through Oshlink testing environments and escalated issues using HEAT ticketing systems.
- Participated on the Epic Go-Live Help Desk supporting hospital deployment operations.
- Assisted users with resolution of healthcare software, hardware, and printing issues across multiple Ochsner facilities.
- Installed, configured, and troubleshot healthcare applications and printers using LANDesk remote support tools.
- Served as the first escalation point for complex technical support issues and system troubleshooting activities.
Business Analyst – Government Contract
New Orleans, LA
10.2010 - 06.2011
- Utilized Agile/Scrum methodologies to support system and software specification activities within a government contract environment.
- Reviewed, analyzed, and evaluated system changes based on operational requirements and business needs.
- Gathered, documented, and analyzed business requirements, workflows, and technical specifications.
- Created and maintained requirements documentation, use cases, user stories, and resource estimates for complex systems.
- Analyzed system input/output requirements, hardware/software requirements, information flow, and reliability characteristics.
- Worked with SMEs and stakeholders to identify risks, gather requirements, and coordinate project activities.
- Participated in quality assurance reviews, troubleshooting activities, and technical support for software testing teams.
- Worked with multiple project teams supporting application database solutions and system enhancement initiatives.
- Supported operations within a government healthcare and federal contract environment.
Support Analyst
Parallon Technology | Hillcrest – Texas | Baptist Medical – Florida
Nashville, TN, Oklahoma & New Mexico
04.2010 - 09.2010
- Supported multiple healthcare facilities across geographically distributed healthcare systems.
- Provided second-level support for NextGen applications and resolved incidents escalated from enterprise Service Desk teams.
- Performed Template Editing customizations and worked with Informatics and Service Desk teams on issue resolution activities.
- Provided on-call support and participated in enterprise healthcare application maintenance operations.
- Supported maintenance of facility-specific servers including EMR Document Processor, Fax Manager Service Manager, and NextGen Communications Server.
- Supported Rosetta Management Console and Background Business Processor operations.
- Coordinated reporting requests and validated reporting results using SQL queries and Business Objects reporting tools.
- Developed clinical application reports and participated in facility clinical leadership meetings.
- Promoted system security, patient confidentiality, HIPAA compliance, and enterprise support standards.
- Participated in special projects, production support operations, and healthcare systems maintenance initiatives.
Education
Certificate - Health Information Technology (HIT) – ONC HITECH Certification
Southern Polytechnic State University
Marietta, GA01-2013
Bachelor of Science - Information Systems Management
University of Maryland Baltimore County
Baltimore, MD01-2011
Skills
- Oracle Cerner / PowerChart HER
- EHR Modernization & Implementation
- Systems Integration & Configuration
- Clinical Workflow Optimization
- Device & End-User Support
- HL7 Interfaces & Data Integration
- Healthcare IT Infrastructure Support
- Go-Live & Post-Go-Live Support
- Testing, Validation & Troubleshooting
- ServiceNow Ticket Management
- Security, Compliance & HIPAA
- Revenue Cycle Systems
- Cross-Functional Team Collaboration
- Process Documentation & SOP Development
- Remote Enterprise Support
- Provider Onboarding & Training
- Data Extraction & ETL Support
- Project Coordination & Leadership
- EHR Deployment Strategy & Go-Live Execution
- Stakeholder Engagement (Executive to Clinical)
- Risk Mitigation & Program-Level Coordination
- Change Management & Clinical Adoption
- Cerner Millennium (PowerChart, PowerPlans, PowerForms, MPages, CPOE)
- Epic EHR Applications
- HL7, FHIR, SNOMED CT, LOINC, ICD-10, CPT, RxNorm
- Cerner CCL, ServiceNow, Remedy, SharePoint, Smartsheet, ServiceNow
- Microsoft 365 (Excel, Teams, Visio, Project)
Timeline
Cerner (Oracle) Conversion Manager / SME
Universal Health Services (UHS) | Medsys Group | George Washington University Health
03.2025 - Current
Senior EHR Support Analyst
HCA Healthcare
11.2019 - 12.2024
Implementation Support Analyst
Cerner | McLeod Health Systems
01.2019 - 10.2019
Cerner Training Developer (Contract)
Health All Consulting | University of South Alabama Health Systems
05.2018 - 01.2019
Cerner Trainer / Support
ETTAIN Group | IASIS Healthcare Systems
09.2017 - 05.2018
Application Support & Training Analyst – Contractor
AnMed Health
05.2015 - 08.2017
Clinical Analyst
Saint Thomas Health Systems
02.2014 - 05.2015
Epic Electronic Medical Record Systems Credentialed Trainer
Ochsner Healthcare Systems
04.2012 - 12.2013
Technical Support Specialist, Healthcare Information Systems
Ochsner Health Center
06.2011 - 04.2012
Business Analyst – Government Contract
10.2010 - 06.2011
Support Analyst
Parallon Technology | Hillcrest – Texas | Baptist Medical – Florida
04.2010 - 09.2010
Bachelor of Science - Information Systems Management
University of Maryland Baltimore County
Certificate - Health Information Technology (HIT) – ONC HITECH Certification
Southern Polytechnic State University