Jazman Rowe
Waycross
Summary
Results-driven customer service representative with a strong focus on effective communication, attentive listening, and analytical problem-solving skills. Demonstrated ability to coordinate calls, process payments, and work autonomously to meet the unique needs of each customer. Utilizing a service-oriented approach, strives to understand customer desires and provide tailored solutions that foster loyalty and enhance overall customer experiences.
Overview
5
5
years of professional experience
Work History
Remote Appointment Scheduler
Sierra 7
01.2024 - 10.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Made average of 50 outbound and inbound calls per day.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Billing Specialist
Foundever
10.2022 - 06.2023
- Answered 50+ calls per 8 hour shift to help customers with their questions and concerns
- Addressed billing concerns promptly, resulting in heightened consumer approval.
- Addressed and corrected billing errors for accurate financial records.
- Coordinated with various teams to ensure accurate billing information.
- Processed account payments and updated clients on outstanding balances.
- Effectively maintained precise documentation of client transactions.
- Addressed customer concerns promptly and efficiently.
- Developed solutions to meet customer needs and resolve concerns efficiently.
- Consistently displayed enthusiasm while working with both clients and team members.
- Maintained target handle time and productivity metrics during calls.
Overnight Stocker
Walmart Supercenter
04.2022 - 08.2022
- Maintained cleanliness on the sales floor by removing waste promptly.
- Handled unloading tasks efficiently with the help of dollies and pallet jacks.
- Monitored shelf inventory to identify expired goods and spoiled products.
- Kept stockroom neat and organized.
- Boosted customer experience through efficient item identification.
- Resolved issues concerning stock and merchandise, enhancing customer satisfaction levels.
- Arranged shelves in accordance with plano-gram visuals.
Remote Customer Service Specialist
TTEC
11.2021 - 03.2022
- Worked with cross-functional teams and diverse group of colleagues to achieve team goals and meet customer needs
- Collaborated with coworkers and managers to resolve difficult and high-level customer issues
- Achieved and outperformed objectives by employing systematic and relationship-focused strategies.
- Regularly updated client account details by processing manual forms and utilizing electronic records.
- Requests and unresolved issues are directed to appropriate resources
- Followed company policies and procedures by promoting positive and productive workplace for all employees
- Handled daily average of over 60 inbound calls.
Cashier
Macys
10.2019 - 03.2020
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Made average of 50 outbound and inbound calls per day.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Education
High School Diploma -
Lithia Springs High School
Lithia Springs, GA05.2016
Skills
- Appointment Scheduling
- Customer Service
- Multitasking
- Conflict Resolution
- Communication
- Time Management
- High Call Volume
- Client Relationship Building
- Problem Solving
- Professionalism
- Technology Proficiency
- Billing Inquiries Assistance
- Customer Inquiry Handling
- Outbound Calls
- Inbound Calls
Timeline
Remote Appointment Scheduler
Sierra 7
01.2024 - 10.2024
Billing Specialist
Foundever
10.2022 - 06.2023
Overnight Stocker
Walmart Supercenter
04.2022 - 08.2022
Remote Customer Service Specialist
TTEC
11.2021 - 03.2022
Cashier
Macys
10.2019 - 03.2020
High School Diploma -
Lithia Springs High School
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