Jazmen Bush
Atlanta
Summary
Dynamic leader and adept communicator with a proven track record at Dairy Queen Grill & Chill, enhancing customer satisfaction and team performance. Excelled in customer service and cash handling, mentoring staff to exceed service goals. Demonstrated flexibility and reliability, significantly boosting customer loyalty and retention without exceeding a 55-word limit. Enthusiastic team leader with proven leadership talents and relationship-building skills gained during 3 years of experience in a fast settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Dairy Queen Grill & Chill
06.2021 - 08.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Education
High School Diploma -
James Rickards High School
Tallahassee, FL05.2024
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Flexible Schedule
- Punctual and Reliable
- Microsoft Word Mastery
- Data entry experience
- Collaboration and Teamwork
- Organizational abilities
Timeline
Cashier Team Lead
Dairy Queen Grill & Chill
06.2021 - 08.2024
High School Diploma -
James Rickards High School
Similar Profiles
Megan KoppMegan Kopp
Crew Member Trainer at Dairy Queen Grill & ChillCrew Member Trainer at Dairy Queen Grill & Chill
Tristine SweedenTristine Sweeden
Team Leader at Dairy Queen Grill & ChillTeam Leader at Dairy Queen Grill & Chill
Shakim DeshieldsShakim Deshields
Team Member at Dairy Queen Grill & ChillTeam Member at Dairy Queen Grill & Chill