Jazmin Montano
Douglasville
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
6
6
years of professional experience
Work History
Receptionist
Xtreme Disposal
09.2024 - 08.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Representative
Auto Glass Now
01.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
State Farm
06.2024 - 08.2024
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Sales Associate
Hobby Lobby
01.2020 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Osborn High School
Marietta,GANo Degree -
Chattahoochee Technical College
Marietta, GASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Office administration
- Invoice processing
- Payment processing
- Accounts payable management
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Xtreme Disposal
09.2024 - 08.2025
Customer Service Representative
State Farm
06.2024 - 08.2024
Customer Service Representative
Auto Glass Now
01.2023 - 12.2024
Sales Associate
Hobby Lobby
01.2020 - 12.2022
Osborn High School
No Degree -
Chattahoochee Technical College
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