Jazmin Tuggle

Attracts potential customers by answering product and service questions, suggesting information about other products and services

Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Updated customer accounts with relevant information such as contact details and purchase history.

Monitored incoming requests from customers via multiple channels like email, chat.

Processed payments for orders placed online or over the phone.

Identified potential opportunities for cross-selling additional products or services.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Enhanced client satisfaction by providing personalized travel recommendations and exceptional customer service.

Knowledge of the Global Distribution System (GDS) and other technology platforms including self-booking tools.

Proficient history in utilizing Microsoft Office programs.

Developed strong relationships with key industry partners, resulting in exclusive access to special promotions and offers.

Resolved any issues or concerns swiftly, going above and beyond to ensure complete client satisfaction at all times.

Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

Developed process improvements and long-term business strategies through analysis of customer feedback.

Implemented automated office systems, optimizing client, and data communications as well as records management.

Directed and led employees, supervising activities to drive productivity and efficiency.

Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.

Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

Developed a system for tracking inventory and ordering supplies as needed.

Managed customer service inquiries and complaints in a timely manner.

Supervised daily operations including scheduling shifts, assigning duties.