Jazmyne Brown
Stockbridge
Summary
Experienced Manager with skills in office management, medical assistants, phlebotomy skills, overnight childcare services, and customer service. Diligent hard worker who quickly masters new skills and tasks, looking for a growing entrepreneurial organization to pursue a growing career.
Overview
17
17
years of professional experience
Work History
PSS (Patient Services Specialist)
Emory Rehabilitation Outpatient Center
05.2024 - Current
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
- Accomplished multiple tasks within established timeframes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Phlebotomist
FamilyCare Medical, LLC
04.2009 - Current
- Office Manager
- Personal assistant to Physician
- Patient check-in, receiving /processing payments.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Took vital signs of newborns while assisting in with the Doctor.
- Documented patient information obtained from interviews.
- Performed basic physical assessments of newborns and infants.
- Responsible for primary care, case management, and medication management.
- Assessed patients and documented their medical histories.
- Trained new staff on quality control procedures.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Developed/produced all office flyer notifications for important policy changes, office news and events.
- Managed general office duties such as, completing insurance forms and mailing monthly invoice statements to patients.
- Performed monthly inventory and maintained office and medical supply counts.
- Performed vitals/glucose testing and assisted in administering injections and urinalysis.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
Production Line
Phillips-Van Heusen Corporation
01.2013 - 01.2016
- Received and correctly processed both written and verbal instructions, prints and work orders.
- Inspected and tested components, assemblies and power tools.
- Built containers and pack parts in accordance with detailed packing specifications.
- Verified part Numbers and placed parts in appropriate shipping containers.
- Wired machines and packages.
- Observed all safety policies and procedures
Sales Associate
Jimmy Jazz Clothing Store
01.2009 - 04.2009
- Retail.
- Customer service
- Accurately logged all daily shipping and receiving orders.
- Answered customer questions about product availability, recommendations and shipment times.
- Organized store merchandise racks by size, style and color.
- Analyzed sales and purchasing records to anticipate buying patterns to create an inventory plan.
- Completed stock orders and managed inventory levels.
- Removed discontinued items from displays.
- Educated employees on new merchandise during seasonal workshops.
Education
Bachelor of Arts - Psychology/ Psychiatrist
Clayton State University
Morrow, Ga05-2026
Associate of Arts - Student, Psychology/Psychiatrist
Gordon State College
Barnesville, GA05.2021
Phlebotomy Certification - Medical
Clayton State University
Morrow, GA03-2025
Bachelor of Science - Nursing
Gordon State College
Barnesville, GA12-2025
Skills
- Management Skills
- Customer Service
- All Office Machinery
- Insurance Verification
- All MS programs
- Staff management
- Multi-line telephone systems
- Bookkeeping
- Inventory management
- Multitasking/ Organizations Skills
- Customer/Client relations
- Billing Documentation
- Scheduling Coordinator
- Documentation and Reporting
- Medical Procedures (entry level)
- Child Care services
Timeline
PSS (Patient Services Specialist)
Emory Rehabilitation Outpatient Center
05.2024 - Current
Production Line
Phillips-Van Heusen Corporation
01.2013 - 01.2016
Phlebotomist
FamilyCare Medical, LLC
04.2009 - Current
Sales Associate
Jimmy Jazz Clothing Store
01.2009 - 04.2009
Bachelor of Arts - Psychology/ Psychiatrist
Clayton State University
Associate of Arts - Student, Psychology/Psychiatrist
Gordon State College
Phlebotomy Certification - Medical
Clayton State University
Bachelor of Science - Nursing
Gordon State College