JAZZ BAXTER
Atlanta
Summary
Responsible, skilled customer service specialist with 5+years experience. Motivated and excellent communicator with a passion for helping others and learning new skills with several years of experience in leasing consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service.
Overview
8
8
years of professional experience
4033
4033
years of post-secondary education
Work History
Leasing Consultant
The Verge
Atlanta
03.2023 - 09.2023
- Assisted clients in selecting suitable rental properties based on preferences.
- Conducted property tours and provided detailed information to potential tenants.
- Managed lease agreements, ensuring compliance with company policies and regulations.
Property Manager
Public Storage
08.2019 - 03.2023
- Open the store / close
- Handling of cash , completing transactions , bank deposits
- Complete rental agreements
- Clean make sure spaces are rent ready
- Collection Calls
- Order supplies
- Train New Employees
- Managed daily operations of storage facilities and ensured customer satisfaction.
- Coordinated maintenance and repair activities for storage units and common areas.
- Developed marketing strategies to enhance facility visibility and attract new customers.
- Oversaw inventory management of supplies and equipment for facility operations.
- Resolved tenant disputes promptly to maintain positive community relations.
- Handled resident complaints and expedited maintenance request
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
Leasing Consultant
LGC Staffing
Atlanta
10.2020 - 03.2023
- Assisted clients in selecting suitable rental properties based on preferences.
- Conducted property tours and provided detailed information to potential tenants
- Responded to tenant inquiries and resolved issues promptly and professionally.
- Collaborated with property management teams to enhance tenant satisfaction initiatives.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Contacted and followed up with tenants on renewal notices.
Customer Service Manager
PANERABREAD
11.2016 - 01.2019
- Associate trainer, providing new employees with key assets to excel at the job under company standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and service.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
Customer Service Specialist
FRESHMARKET
08.2015 - 12.2015
- Greeting customers, assisting customers with inquiries, scanning customer items, have knowledge of sale item to ensuring pricing accuracy.
- Processed receipts using various forms of payment.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Education
CERTIFIED CNA -
Covenant CNA School
HS DIPLOMA -
Miller Grove High School
Skills
- Building Operations
- Property Tours
- Sales and Marketing
- Customer Service
- Communication
- Time Management
- Problem Solving
- Collaborative
- Certified Nursing Assistant
- First Aid
- CPR
- Team collaboration
- Adaptive leadership
- Leasing and sales
- Collection actions
Timeline
Leasing Consultant
The Verge
03.2023 - 09.2023
Leasing Consultant
LGC Staffing
10.2020 - 03.2023
Property Manager
Public Storage
08.2019 - 03.2023
Customer Service Manager
PANERABREAD
11.2016 - 01.2019
Customer Service Specialist
FRESHMARKET
08.2015 - 12.2015
CERTIFIED CNA -
Covenant CNA School
HS DIPLOMA -
Miller Grove High School