Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jazzmin Harris

Atlanta,GA

Summary

Skilled in customer support, sales, and relationship development, with a strong ability to build lasting relationships and drive customer satisfaction. Increasing the overall portfolio penetration rates 3-5% year over year maintaining being top rep in East region. Adept at managing multiple projects simultaneously, utilizing excellent communication, planning, and time management skills. The Atlanta Liaison for Women@GFiber and Atlanta Community Liaison.

Overview

9
9
years of professional experience

Work History

Customer Success Manager

Google Fiber
01.2020 - Current
  • Successfully manage and cultivate a portfolio of over 50 properties and 15,000 units and develop strategies to reduce the overall churn rate and to promote the growth and retention of GFiber's residential internet services
  • Responsible for increasing the number of active paid residential customers within an assigned portfolio of multi-dwelling/multi-family properties with a current take rate of 38.44%, increasing year over year by 3-5%
  • Planned and executed 20+ launch events and achieving a 20% customer paid penetration rate within the first 60 days of launch
  • Maximize impact by acting as a single point of contact for staff, and leverage strong relationships to drive penetration growth through customer acquisition, programming, events, and successful customer care retention management
  • Consulted with 10+ clients to convert entire properties to bulk/managed wifi services, which increased the overall penetration rate to 100%
  • Worked cross-functionally with inventory acquisitions to get access agreements signed for more than 3000+ new units added to the GFiber footprint
  • Earned G25 and G5 awards for achieving the top 25% and top 5% attainment goals among all the Relationship managers across the nation for Q3 and Q4 of 2023
  • Optimized Google My Business profile by increasing reviews from 3.6 to 4.0 stars
  • Suggested creative ideas to enhance event success such as specific QR codes to track take rate.

Property Coordinator

Homevestors
06.2019 - 01.2020
  • Answered 30+ Buy-calls per day for prospective clients, schedule appointments, update calendar
  • Research potential properties and obtain the CMA report on all properties same day
  • Manage lead generation and follow up with prospective customers.
  • Write up As-Is contracts for buyer and seller and have executed with in given time period
  • Manage Rental Properties, collect rent, follow through with work orders.

Assistant Community Sales Manager

Rocklyn Homes
02.2018 - 06.2019
  • Sold out and closed 2 neighborhoods with over 100+ townhomes
  • Quickly and fully execute sales strategies and directives to ensure proper presentation, pricing, and promotional activity
  • Ensure all administrative duties to include record database entry and keeping of appropriate documentation of applicants are conducted
  • Discuss conditions of sale
  • Verify and report weekly activity by collecting workflow data and reporting
  • Prepare and draw up sale contracts, submit listings on MLS/FMLS, tour homes with buyers.

Sales Rep

State Farm Insurance
02.2016 - 02.2018
  • Licensed Property and Casualty Insurance representative in 12 states
  • Continuously meet and exceed service level objectives and sales goals
  • Provide guidance and support to internal staff for the proper utilization of an electronic records management system and the maintenance of agent records.

Education

Bachelors - Business Administration, Marketing

Georgia State University

GA Real Estate Broker - undefined

Georgia Real Estate Commission

Skills

  • CRM Software- Salesforce
  • Digital marketing
  • Campaign management
  • Event Planning and Management
  • Google My Business

Languages

English

Timeline

Customer Success Manager

Google Fiber
01.2020 - Current

Property Coordinator

Homevestors
06.2019 - 01.2020

Assistant Community Sales Manager

Rocklyn Homes
02.2018 - 06.2019

Sales Rep

State Farm Insurance
02.2016 - 02.2018

GA Real Estate Broker - undefined

Georgia Real Estate Commission

Bachelors - Business Administration, Marketing

Georgia State University

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Jazzmin Harris