Justin Buckner
San Bernardino County Dept. Of Behavioral Health
McDonough
8
years of professional experience
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Work History
Owner/Operator
1 Year 2 Months- Managed daily operations and logistics to ensure timely delivery of goods.
- Oversaw fleet maintenance and compliance with safety regulations.
- Developed client relationships to enhance customer satisfaction and retention.
- Implemented cost-saving measures that improved operational efficiency.
- Streamlined scheduling processes using transportation management software to maximize resource allocation.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Junk Removal to customers.
Office Assistant
3 Years 5 Months- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Delivered clerical support by handling range of routine and special requirements.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited and proofread documents for accuracy and completeness.
Office Manger
2 Years 9 Months- Streamlined office operations by implementing efficient scheduling and communication systems.
- Managed vendor relationships, ensuring timely delivery of supplies and services.
- Developed and maintained filing systems to enhance document organization and retrieval.
- Led team meetings to align departmental objectives and improve workflow processes.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Administrative Manager
2 Years 7 Months- Created reports, presentations and other materials for executive staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Built and managed processes for tracking and monitoring department performance.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence..
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Assistant Administration Manager
1 Year 3 Months- Maintained daily schedules for 3 supervisors by making travel arrangements and coordinating conferences and meetings.
- Approved and collected employee travel expense reports, time-off requests and timesheets.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Created Excel and PowerPoint presentation materials to prepare upper management for client meetings and demonstrations.
- Procured office supplies and equipment to maintain optimum inventory availability.
Education
No Degree - Business Administration And Management
- 3.5 GPA
- Honor Roll 2021-2022
- Professional Development: Business and Marketing
- Honor Roll Fall 2025
- 3.47 GPA
Skills
Operations management
Documentation and reporting
Business planning
Sales negotiation
Operations oversight
Negotiation
Strategic planning
Relationship management
Operational reporting
Budget development
Marketing strategy development
Financial planning
Marketing expertise
Business operations management
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved 3600 presidential Certificates which led to receiving Navy and Marine achievement Medal.
Timeline
Owner/Operator
Duty Driven Haulers LLC
06.2025 - CurrentRead More
Office Manger
Optum
03.2023 - 12.2025Read More
Office Assistant
San Bernardino County Dept. Of Behavioral Health
03.2023 - CurrentRead More
Administrative Manager
United States Marine Corps
02.2020 - 09.2022Read More
Assistant Administration Manager
United States Marine Corps
10.2018 - 01.2020Read More
University of Maryland - Baltimore County
No Degree from Business Administration And Management
Read More