Jennifer B. King
Hahira,GA
Summary
Dedicated healthcare professional with a strong commitment to patient safety and quality care. Proven leadership skills with experience in task delegation and team coordination in high-pressure environments. Proficient in maintaining a sterile field, performing accurate surgical counts, and passing surgical tools efficiently. As well as a strong background in SLA management, reporting, and delivering excellent customer service. Known for patience, empathy, and a calm demeanor that supports positive client and team interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Help Desk Supervisor
VIVO Defence Services
07.2023 - 03.2025
- Supervised multiple help desk team members, ensuring high-quality support and customer service.
- Created and presented reports weekly on company KPIs and job mitigations to DIO British Government.
- Promoted a positive team culture through open communication channels and regular feedback sessions, boosting morale and productivity among crew members.
- Recruited, trained and supported help desk technicians.
- Used computerized ticketing systems to raise, manage and process high volume work order requests for clients across 3 military bases.
- Oversaw end-to-end work order management, from initial client consultation to final deliverable submission.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Served as the Certified British Red Cross First Aider, as well as Certified Level 2 Mental Health First Aider.
Certified Surgical Technologist
University of New Mexico Hospital
01.2018 - 08.2021
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries within multiple specialties, but mainly General/General trauma, Neuro, Interventional Radiology and ENT at New Mexico's sole Level 1 trauma center.
Shop Manager
Four Paws Grooming
08.2013 - 08.2017
- Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Demonstrated adaptability when faced with emergency situations or unexpected complications during surgeries, providing prompt support to surgical teams.
- Enhanced patient safety by maintaining a sterile surgical environment and adhering to strict protocols.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Handled high-pressure situations calmly and efficiently, contributing to successful completion of critical surgeries within multiple specialties, but mainly General/General trauma, Neuro, Interventional Radiology and ENT at New Mexico's sole Level 1 trauma center.
Education
High School Diploma W/ Medical Tech Distinction -
Mortimer Jordan, High School
Morris, AL05-2013
Surgical Technology
Bevill State Community College
Sumiton, AL05-2017
Humanitarian Response To Conflict And Disaster
Harvard University
Cambridge, MA05-2025
Skills
- Effective leader
- Commitment to patient safety
- Proficient in maintaining sterile field
- SLA management / reporting
- Customer service
- Task delegation
Certification
- CST - Certified Surgical Technologist
- Certified British Red Cross First Aider
- Certified Level 2 Mental Health First Aider
Timeline
Help Desk Supervisor
VIVO Defence Services
07.2023 - 03.2025
Certified Surgical Technologist
University of New Mexico Hospital
01.2018 - 08.2021
Shop Manager
Four Paws Grooming
08.2013 - 08.2017
High School Diploma W/ Medical Tech Distinction -
Mortimer Jordan, High School
Surgical Technology
Bevill State Community College
Humanitarian Response To Conflict And Disaster
Harvard University
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