Jean Winston Garcon
Norcross
Summary
Experienced customer service professional with 4+ years of expertise in front-of-house and kitchen operations. Proven track record of effective customer communication, problem-solving, and team leadership to enhance operational efficiency and ensure high customer satisfaction. Skilled in cash handling and maintaining strict standards of hygiene and quality.
Overview
5
5
years of professional experience
Work History
Front of House
Chick-Fil-A
11.2020 - Current
- Manage front of house operations, maintaining cleanliness and efficiency
- Improved operational flow
- Strengthened teamwork
- Addressed and resolved customer complaints
- Elevated service standards
Kitchen and Cashier
QuickTrip
08.2023 - 10.2024
- Managed kitchen workflow, reducing wait times and enhancing efficiency
- Collaborated with team to improve kitchen operations, achieving faster service
- Streamlined kitchen processes, resulting in better workflow and reduced customer wait times
- Managed kitchen operations and assisted customers at the cashier, ensuring smooth workflow and customer satisfaction
- Prepared and served food items efficiently, maintaining high standards of hygiene and quality
- Handled cash transactions accurately, reducing discrepancies and enhancing customer trust
- Collaborated with team members to streamline kitchen processes, resulting in faster service times
- Resolved customer complaints promptly, improving overall dining experience and customer retention
Cashier & Cook
Wingstop
06.2020 - 10.2020
Education
Bachelor of Media Entrepreneurship -
Georgia State University
Atlanta02.2025
Skills
- Problem solving
- Team leadership
- Creative thinking
- Communication
- Adaptability
- Front of house organization
Hobbies and Interests
- Making music
- Photography
Timeline
Kitchen and Cashier
QuickTrip
08.2023 - 10.2024
Front of House
Chick-Fil-A
11.2020 - Current
Cashier & Cook
Wingstop
06.2020 - 10.2020
Bachelor of Media Entrepreneurship -
Georgia State University
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