Summary
Overview
Work History
Skills
Timeline
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Jean McCarley

Jasper,Georgia

Summary

Import Agent with extensive experience at Green Worldwide Logistics. Proven track record of enhancing customer satisfaction through proactive communication and timely delivery updates. Skilled in freight consolidation and problem-solving, consistently reducing shipment delays and ensuring compliance with import regulations. As an import specialist for over 30 years, I consider myself well trained and a specialist in National accounts and/ or multiple accounts. My file count always exceeded the amount required.

Overview

19
19
years of professional experience

Work History

Import Agent

Green Worldwide Logisitcs
02.2019 - 04.2025
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Created and transmitted accurate documentation to governmental agencies for import activities.
  • Supplied rate quotes upon customer request
  • Booked shipments with overseas agent
  • track and trace
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Coordinated with customer on delivery dates and times prior to shipments arriving weekly. Provided customer with scheduled ETA on all air and sea shipments Advised customer of any delays before shipment arrival and updated delivery schedule weekly.
  • Advised customer in advance of any additional charges that may be invoiced after delivery is completed
  • Invoice shipment
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
  • Coordinated and negotiated contracts to facilitate freight movements.
  • Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
  • Kept up-to-date with industry trends and changing regulations, ensuring import processes remained compliant and efficient.
  • Collaborated with sales teams to provide accurate delivery timelines and improve customer satisfaction.
  • Reduced shipment delays by proactively monitoring cargo and communicating with carriers.
  • Managed claims resolution process effectively by liaising between carriers and insurance companies.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Insured cargo against loss, damage or pilferage.

Import Specialtist

Transgroup
03.2013 - 12.2018
  • Handled national account consisting of PPE. 10-12 containers a week.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Coordinated with customer on delivery dates and times prior to shipments arriving weekly Provided customer with scheduled ETA on all air and sea shipments
  • Supplied customer with updated spreadsheet weekly containing, container number, ETD, ETA and delivery appt prescheduled in advance. Added notes on any delays or changes
  • Advised customer in advance of any additional charges that may be invoiced after delivery is completed Invoice shipmen

Import Agent

Scan Global Logistics
09.2006 - 05.2013
  • Handled national account consisting of PPE equipment. Scan Global was purchased by Transgroup which was handled by me when transferred employment to Transgroup.
  • At Scan Global account handlers handled breakbulk and customs clearance- A to Z operation
  • Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Coordinated with customer on delivery dates and times prior to shipments arriving weekly Provided customer with scheduled ETA on all air and sea shipments Advised customer of any delays before shipment arrival and updated delivery schedule weekly
  • Advised customer in advance of any additional charges that may be invoiced after delivery is completed Invoice shipmen

Skills

  • Import documentation
  • Order tracking
  • Purchase order management
  • Dispatching
  • Invoice processing
  • Carrier negotiations
  • Incoterms awareness
  • Ocean/Air freight
  • Client coordination
  • Shipment tracing
  • Freight bills preparation
  • Cargo coordination
  • Multitasking Abilities
  • Shipment tracking
  • Ability to think outside the box

Timeline

Import Agent

Green Worldwide Logisitcs
02.2019 - 04.2025

Import Specialtist

Transgroup
03.2013 - 12.2018

Import Agent

Scan Global Logistics
09.2006 - 05.2013

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Jean McCarley