Jean-Claude Duran
Buford
Summary
A self-motivated and skilled marketing professional with over 8 years of experience in customer service, specializing in technology and telecommunication services. Adept at delivering exceptional customer experiences, training teams, and exceeding sales targets. Seeking to leverage comprehensive product knowledge and a strong customer focus in a dynamic sales environment.
Overview
7
7
years of professional experience
Work History
Lead Mobile Expert
Enjoy Technology (Acquired by Asurion)
11.2019 - Current
- Delivered exceptional customer service for technology products directly to clients’ homes, achieving performance targets at a rate of 110% to 130%
- Managed company vehicle and product inventory, ensuring efficient daily operation and organization
- Trained new hires on sales goals and product knowledge, serving as a key informational resource
- Spearheaded the promotion of AT&T Fiber services, enhancing customer service plans and activations through effective communication.
Sales Lead
Sprint
08.2018 - 11.2019
- Exceeded activation goals by maintaining an average of 55 activations per month against a target of 45
- Fostered customer satisfaction through follow-ups and informed customers about promotions, leading to increased sales
- Organized and participated in monthly promotional events at high-traffic locations like Publix and Walmart
- Assisted with weekly scheduling and store audits, ensuring compliance and operational efficiency.
Sales Representative
Bose Corporation
11.2017 - 08.2018
- Surpassed monthly sales targets, maintaining an average of $5,000 in sales against a goal of $3,500
- Completed a comprehensive ninety-day training course on Bose products, enhancing product knowledge
- Engaged with customers through email and phone, contributing to a friendly and inviting store atmosphere
- Supported inventory management through regular cycle counts and stock checks.
Education
Associate of Science - Computer Programming & Analysis
Hillsborough Community College
Tampa, FL01.2023
High School Diploma -
Freedom High School
Tampa, FL01.2016
Skills
- Proficient in public speaking, negotiation, and persuasive communication
- Demonstrated ability to learn quickly and adapt to new tasks in competitive environments
- Strong leadership qualities, capable of motivating teams to achieve high-profit goals
- Committed team player with a positive outlook and ability to handle physical labor
- Flexible schedule, accommodating a range of work hours and assignments
Timeline
Lead Mobile Expert
Enjoy Technology (Acquired by Asurion)
11.2019 - Current
Sales Lead
Sprint
08.2018 - 11.2019
Sales Representative
Bose Corporation
11.2017 - 08.2018
Associate of Science - Computer Programming & Analysis
Hillsborough Community College
High School Diploma -
Freedom High School
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