Jeanella Isha Paragas Gumtang
Snellville,GA
Summary
Thrived in fast-paced retail environment, developing strong customer service and transaction processing skills. Skilled in handling diverse customer interactions and resolving issues efficiently. Looking to transition into new field, utilizing these transferrable skills to make meaningful impact.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Seasonal Retail Sales Associate
Kohls
11.2025 - Current
- Maintained organized sales floor to ensure optimal product presentation and accessibility.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Handled Amazon returns by checking items, sorting them correctly, and processing each return in a quick and professional way.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Front End Retail Cashier
Kroger
09.2025 - 10.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling and minimal discrepancies.
- Collaborated with team members to address customer concerns promptly.
- Managed high volume of customers effectively during peak hours maintaining quality service standards.
Front End Courtesy Clerk
Kroger
12.2023 - 09.2025
- Assisted customers with inquiries, providing information on products and services
- Collaborated with team members to ensure smooth operation during busy periods
- Demonstrated adaptability by assisting in various departments as needed, providing additional support during peak hours or staff shortages
- Supported a friendly shopping experience by greeting customers upon entering the store and providing helpful directions when needed
Education
High School Diploma -
Brookwood Highschool
Snellville GA05-2025
Skills
Patience and empathy
Reliability and punctuality
Teamwork orientation
Cash handling expertise
Multitasking and organization
Basic math
POS system operation
Customer service skills
Store maintenance
Bagging expertise
Strong work ethic
Adaptability
Return authorization
Certification
- Bagging, Kroger – 2025 (Awarded 3rd Place, District 3 "Bag Off" Competition, representing Store #394)
Languages
Tagalog
Native or Bilingual
English
Full Professional
Timeline
Seasonal Retail Sales Associate
Kohls
11.2025 - Current
Front End Retail Cashier
Kroger
09.2025 - 10.2025
Front End Courtesy Clerk
Kroger
12.2023 - 09.2025
High School Diploma -
Brookwood Highschool