Jeanette Norman
Ellenwood
Summary
Mental health professional with extensive experience at Family Ties Inc, specializing in family therapy and crisis intervention. Demonstrated success in enhancing team productivity and fostering collaboration. Proficient in behavioral assessment and case documentation, effectively supporting at-risk families and adolescents in achieving significant progress.
Overview
10
10
years of professional experience
Work History
Functional Family Therapist
Family Ties Inc
Sandy Springs
09.2023 - Current
- Administered therapy to at-risk families utilizing evidence-based and strength-based techniques.
- Conducted assessments to evaluate family dynamics and individual responsibilities.
- Identified core relationships, risks, and protective factors for family members.
- Engaged caregivers in treatment by addressing barriers to progress.
- Participated in weekly juvenile offender meetings with probation officer and judicial representatives.
- Attended monthly meetings with program director to update on family progress.
- Facilitated communication among stakeholders to ensure coordinated care delivery.
- Documented interventions and goals to monitor family development.
School Based Supervisor
Family Ties Inc
Sandy Springs
09.2022 - 08.2023
- Directed daily operations for team of 19 employees, ensuring optimal productivity levels.
- Collaborated across departments to improve workflow processes and team coordination.
- Monitored productivity metrics to identify areas for enhancement.
- Maintained comprehensive records of employee performance, attendance, and disciplinary actions.
- Prepared reports on team performance and challenges for senior management review.
- Established compliance with company policies and communication objectives.
- Trained new hires on company policies and performance expectations.
- Processed insurance requests for continued service.
Mental Health Counselor
Family Ties Inc
Sandy Springs
04.2019 - 09.2022
- Provided individual counseling to clients facing mental health challenges.
- Conducted initial assessments to diagnose mental health disorders and develop treatment plans.
- Maintained detailed client progress records while ensuring HIPAA compliance.
- Participated in weekly team meetings to review treatment plans and discuss client cases.
- Formulated treatment goals utilizing current DSM guidelines for patient care.
- Responded effectively to crisis situations involving severe mental health issues.
- Assisted clients with stress management and self-esteem through open-ended questioning.
- Counseled family members to enhance understanding and support of clients.
Mental Health Counselor
His Grace Counseling Service
Decatur
09.2018 - 04.2019
- Implemented evidence-based interventions in mental health counseling, adhering to best practices.
- Maintained detailed client progress records in compliance with HIPAA regulations.
- Documented treatment reports, service plans, and progress notes with accuracy.
- Collaborated with mental health professionals to conduct thorough clinical assessments.
- Provided counseling for relapse prevention, social issues and mental health problems.
Mental Health Counselor (Volunteer)
Woodland High School
Stockbridge
09.2016 - 05.2017
- Conducted individual and group counseling sessions addressing academic, social, and emotional challenges.
- Managed student records in compliance with laws and district policies.
- Assisted students in course selection and scheduling to enhance educational pathways.
- Performed various administrative functions to support counseling operations.
Mental Health Counselor (Intern)
Kids First and Family Counseling
Stockbridge
03.2015 - 12.2015
- Implemented evidence-based interventions such as cognitive behavioral therapy techniques.
- Maintained accurate documentation of all sessions, including progress notes, intake forms, discharge summaries.
- Facilitated psycho-educational workshops related to mental health topics.
- Participated in weekly case reviews and clinical supervision meetings.
- Assisted in facilitating group psychotherapy sessions focusing on various issues such as trauma or substance abuse.
- Attended continuing education seminars related to mental health topics.
- Utilized motivational interviewing strategies during individual therapy sessions.
- Performed comprehensive assessments for each patient.
Education
Master of Arts - Professional Counselor
Liberty University
Lynchburg, VA09-2015
Master of Arts - Biblical Studies
Beulah Height
Atlanta, GA05-2009
Skills
- Family therapy and crisis intervention
- Behavioral assessment and treatment
- Case documentation
- Collaboration and communication
- Team leadership
- Stress management strategies
- Adolescent counseling
Timeline
Functional Family Therapist
Family Ties Inc
09.2023 - Current
School Based Supervisor
Family Ties Inc
09.2022 - 08.2023
Mental Health Counselor
Family Ties Inc
04.2019 - 09.2022
Mental Health Counselor
His Grace Counseling Service
09.2018 - 04.2019
Mental Health Counselor (Volunteer)
Woodland High School
09.2016 - 05.2017
Mental Health Counselor (Intern)
Kids First and Family Counseling
03.2015 - 12.2015
Master of Arts - Professional Counselor
Liberty University
Master of Arts - Biblical Studies
Beulah Height
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