Overview
Work History
Education
Skills
Military Experience
Timeline
Generic
JEANNIE HOWARD

JEANNIE HOWARD

Douglasville

Overview

24
24
years of professional experience

Work History

Lot Operations Supervisor

Cox Automotive
Atlanta
09.2023 - Current
  • Developed and implemented effective lot management strategies to ensure smooth operations.
  • Maintained accurate records of vehicle arrivals and departures from the lot.
  • Oversaw team scheduling and individual assignments to meet coverage demands.
  • Directed drivers to parking spots.
  • Supervised a team of attendants to ensure proper customer service standards were met.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Drafted reports on daily activities at the lot and submitted them to senior management for review.
  • Trained new employees regarding safe driving practices when operating vehicles inside the lot.
  • Assessed staffing requirements based on peak hours traffic flow and planned accordingly for adequate staff coverage during those times.
  • Resolved customer complaints in a timely manner while ensuring complete satisfaction of customers' needs.
  • Motivated team to exceed performance targets with fast, accurate service in handling diverse materials.
  • Handled personnel hiring, performance evaluations and disciplinary actions.
  • Resolved customer issues to maintain high standards of customer satisfaction.
  • Organized periodic meetings with staff members to discuss issues concerning their work performance and make suggestions for improvement.
  • Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
  • Conducted regular inspections of lot areas to identify potential safety hazards and take preventive measures.
  • Managed maintenance and repair actions for team equipment and vehicles.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.

Support Services Specialist

Cox Automotive
Atlanta
09.2023 - 09.2024
  • Resolved escalated customer service issues in a timely manner.
  • Monitored client progress and updated case files accordingly.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Responded promptly to requests from customers regarding product information or troubleshooting assistance.
  • Conducted regular audits of systems to identify potential problems or areas needing improvement.
  • Collaborated with other departments within the organization as needed.
  • Identified trends in customer inquiries and developed solutions for recurring problems.
  • Maintained accurate records and documented client data in company databases.
  • Escalated unresolved issues to appropriate departments for further investigation.

Courier

FedEx Express
Carrollton
08.2022 - 09.2023
  • Conduct daily vehicle inspections
  • Operate and drive a delivery transportation vehicle according to company and state driving guidelines
  • Deliver packages in an efficient, professional manner
  • Preform other tasks as necessary, including customer support, collecting packages from walkup customers, and conducting safety inspections of FedEx office/warehouse buildings

Senior Contact Center Representative

Imaging Healthcare Specialists
Athens
03.2021 - 07.2022
  • Oversaw approximately 70 associates within the department
  • Interviewed and Hired employees
  • Conducted performance evaluations across the department
  • Orchestrated supply ordering, receiving, and inventory management
  • Organized day-to-day tasks department-wide, including Quality Assurance, Scheduling, Profits & Losses, and Baking & Cake Decorating
  • Acquired knowledge of numerous radiological examinations and exam diagnoses codes
  • Learned the proper steps of scheduling specific radiology examinations, including Ultrasounds, CTs, MRIs, Mammograms/Breast Ultrasounds, Breast Specials (BBX) and other Specials, Biopsies, and Arthrograms
  • Collaborated alongside fellow colleagues and exam specialists/technicians to resolve any issues surrounding a received radiology exam
  • Diligently worked to ensure a timely exam scheduling process for both doctor and patient alike
  • Utilized a computer-based program to obtain, review, process, and schedule radiology examinations, insurance authorizations, patient laboratory work, etc
  • Communicated directly with patients, technicians, insurance/authorization representatives, and medical doctors/medical assistants to ensure proper and efficient patient care

Numerous Positions

Publix Supermarkets
03.2001 - 05.2020
  • Bakery Manager (2 YRS)
  • Assistant Bakery Manager (3 YRS)
  • Oversaw departmental management operations in absence of department manager
  • Trained newly-hired department employees

Administrative Coordinator and Office Staff

  • Assisted all store managers with day-to-day activities
  • Conducted administrative management tasks, including the ordering of store uniforms, leading orientation for newly-hired employees, conducting drug tests, and maintaining personnel records
  • Organized basic office staff tasks, including Daily Accounting, Payroll, and Checks & Balances

Education

Associate - Nursing

Athens Technical College
Athens, GA
05.2022

High School Diploma -

Loganville High School
Loganville, GA
01.1996

Skills

  • Microsoft Office 365
  • Word
  • Powerpoint
  • Outlook
  • Microsoft Teams
  • Online-based programs
  • Customer service
  • Active listening
  • Sympathy
  • Empathy
  • Teamwork
  • Leadership
  • Integrity
  • Determination
  • Open-Mindedness
  • Effective communication
  • Performance evaluation
  • Inventory management
  • Team scheduling
  • Safety compliance
  • Problem resolution
  • Employee training
  • Operations management
  • Operational planning
  • Workflow optimization
  • Delegation
  • Staff supervision
  • Team management
  • Administrative management
  • Teamwork and collaboration
  • Interpersonal communication
  • Administrative procedures
  • Recruitment and hiring

Military Experience

U.S. Army, 1997 - Medical Discharge

Timeline

Lot Operations Supervisor

Cox Automotive
09.2023 - Current

Support Services Specialist

Cox Automotive
09.2023 - 09.2024

Courier

FedEx Express
08.2022 - 09.2023

Senior Contact Center Representative

Imaging Healthcare Specialists
03.2021 - 07.2022

Numerous Positions

Publix Supermarkets
03.2001 - 05.2020

Administrative Coordinator and Office Staff

Associate - Nursing

Athens Technical College

High School Diploma -

Loganville High School

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JEANNIE HOWARD