JEANNINE WIGGINS
Sandy Springs
Summary
Airline operations leader with 10+ years of experience supporting high-volume airport environments through supervision, safety compliance, and service excellence. Proven track record of leading teams, improving operational efficiency, and ensuring on-time aircraft readiness in fast-paced settings. Recognized for strong problem-solving skills, regulatory compliance awareness, and the ability to motivate teams to meet performance goals. Dedicated to delivering exceptional passenger experiences while maintaining strict safety and operational standards.
Overview
20
20
years of professional experience
Work History
Laboratory Technician
Delta Final Services / Delta Global Services
Atlanta, GA
01.2023 - Current
- - Supported compliance with airline operational and safety procedures in a regulated environment.
- - Maintained detailed documentation and quality standards for operational processes.
- - Contributed to efficient workflow by identifying and resolving procedural inconsistencies.
Cabin Agent
Delta Global Services
06.2022 - 01.2023
- - Assisted with aircraft cabin preparation, safety checks, and turnaround operations.
- - Helped maintain on-time departure performance through efficient aircraft readiness support.
- - Ensured adherence to airline safety, sanitation, and readiness standards.
Zone Lead
Delta Global Services
Atlanta, GA
12.2021 - 01.2022
- Directed frontline team operations and assigned tasks to ensure timely service delivery.
- Facilitated training and onboarding processes for new employees to enhance team performance.
- Championed safety awareness initiatives and ensured compliance among team members.
Performance Manager
Delta Global Services
Atlanta, GA
12.2016 - 01.2021
- - Supervised operations teams in a fast-paced airline service environment.
- - Improved service performance through coaching, monitoring, and workflow adjustments.
- - Supported employee retention through team engagement and performance support.
- - Ensured compliance with company policies and operational standards.
Assistant Manager
Verizon Wireless
Kennesaw, GA
09.2010 - 11.2016
- - Supervised team members and supported daily store operations.
- - Delivered high-quality customer service and increased customer retention.
- - Assisted with hiring, onboarding, and employee training.
Bookkeeper
ITT Technical College
Kennesaw, GA
10.2012 - 03.2013
- - Maintained financial records, payroll, and invoicing.
- - Tracked expenses and supported accounting operations.
Radio Engineer
JBE Radio Enterprises
Norcross, GA
06.2006 - 09.2010
- - Tested, maintained, and repaired radio transmission equipment.
- - Performed system diagnostics and preventative maintenance.
- - Responded to technical outages and operational issues.
Education
Certificate - Health Home Aide
Pacific Home Care
Ossining, NY06.2006
High School Diploma - undefined
Miami Northwestern Senior High School
Miami, FL05.1991
Skills
- Assisted in monitoring airline operations to maintain safety compliance standards Supported teams in implementing safety protocols and procedures Contributed to training initiatives for staff on compliance regulations
- Assisted in guiding team members to achieve project goals Supported staff in daily tasks to enhance productivity Collaborated with colleagues to foster a positive work environment
- Delivered exceptional customer service to enhance client satisfaction and loyalty
- Facilitated efficient aircraft turnaround operations to optimize flight schedules
- Directed operational coordination efforts to streamline processes and enhance efficiency
- Assisted in training new employees on company policies and procedures Supported onboarding processes to ensure smooth transitions for new hires Facilitated orientation sessions to introduce team members to organizational culture
- Utilized Microsoft Office applications to support daily tasks Assisted in document creation using Word Coordinated schedules and communications through Outlook
- Assisted in creating documentation for project processes and reporting outcomes to stakeholders Supported team members in maintaining accurate records and tracking project progress Contributed to the preparation of regular updates for management review
- Assisted teams in identifying and resolving conflicts to maintain project momentum Supported colleagues in developing problem-solving strategies to enhance collaboration Facilitated discussions to address issues and promote effective communication
- Assisted teams in managing schedules and prioritizing tasks effectively Supported project completion by coordinating multiple activities simultaneously Contributed to timely delivery of assignments through organized planning
- Implemented quality control procedures to ensure product consistency and compliance with industry standards
- Facilitated effective oral and written communication to enhance team collaboration
CORE COMPETENCIES
- Airline Ground Operations
- Team Leadership & Supervision
- Safety & Compliance Awareness
- Aircraft Turnaround Coordination
- Customer Experience Management
- Staff Training & Development
- Conflict Resolution
- Quality Assurance
- Operational Efficiency Improvement
- Documentation & Reporting
Timeline
Laboratory Technician
Delta Final Services / Delta Global Services
01.2023 - Current
Cabin Agent
Delta Global Services
06.2022 - 01.2023
Zone Lead
Delta Global Services
12.2021 - 01.2022
Performance Manager
Delta Global Services
12.2016 - 01.2021
Bookkeeper
ITT Technical College
10.2012 - 03.2013
Assistant Manager
Verizon Wireless
09.2010 - 11.2016
Radio Engineer
JBE Radio Enterprises
06.2006 - 09.2010
Certificate - Health Home Aide
Pacific Home Care
High School Diploma - undefined
Miami Northwestern Senior High School