Jeff Dupree
Villa Rica
Summary
Entry level cybersecurity professional with extensive experience in claims management, excelling in risk analysis and customer service. Proven track record of negotiating favorable settlements and enhancing client relationships. Adept at utilizing Microsoft Office for detailed reporting and maintaining compliance with security policies. Highly motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal and communication skills. Committed to delivering exceptional results in high-pressure environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Call Center Customer Service Rep
Verida Inc
Villa Rica
04.2025 - 06.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Handled high volume of incoming calls while maintaining quality service.
- Documented customer interactions accurately in the CRM system.
Online Personal Shopper
Walmart
Carrollton
01.2025 - 02.2025
- Career Advancement
- Assisted customers in selecting products based on preferences and needs.
- Managed online orders, ensuring accuracy and timely processing.
- Communicated with customers to resolve inquiries and provide support.
Claims Manager
NAGICO Insurances
Rodney Bay
02.2015 - 03.2024
- Migrated to the US
- Managed claims processing for diverse insurance products at NAGICO Insurances.
- Oversaw team of claims clerks ensuring compliance with company policies.
- Reviewed complex claims cases and made recommendations for resolution strategies.
- Collaborated with underwriters to assess risk factors in high-value claims.
- Resolved escalated customer issues by providing effective solutions in a timely manner.
- Prepared detailed reports on claim status and activities for management review.
- Negotiated settlement agreements between claimants and insurance companies when necessary.
- Participated in industry events such as conferences or seminars related to claims management.
- Maintained accurate records of all claim activities including payments, denials and appeals.
- Identified potential fraud cases by conducting investigations into suspicious activity.
- Engaged in continuous professional development, staying abreast of industry trends, legal developments, and best practices in claims management.
- Coordinated with legal counsel on litigated claims, providing expertise and support to achieve optimal outcomes.
- Conducted regular audits of the department's performance metrics to ensure accuracy.
Senior Claims Negotiator
CGM Gallagher Insurance Brokers Ltd
Choc Estate
08.2012 - 02.2015
- Career Advancement
- Negotiated insurance terms with clients to secure favorable agreements.
- Analyzed client needs to recommend tailored insurance solutions.
- Negotiated the resolution of claims with insurance providers to client's satisfaction.
- Developed strong relationships with clients to enhance trust and communication.
Claims Officer
United Insurance Company Ltd
Vide Bouteille
06.2004 - 08.2012
- Career Advancement
- Processed claims efficiently in accordance with company policies and procedures.
- Reviewed documentation to ensure accuracy and completeness of claims submissions.
- Communicated with clients to gather necessary information for claims processing.
- Investigated claim details to identify discrepancies and resolve issues promptly.
Underwriter/Claims Clerk
M & C Insurance Department
Castries
07.2000 - 06.2004
- Career Advancement
- Evaluated insurance applications for risk assessment and coverage suitability.
- Collaborated with agents to clarify underwriting guidelines and requirements.
- Advised clients on coverage options based on individual needs and risks.
- Participated in training sessions to enhance underwriting skills and knowledge.
- Reviewed claims history to identify patterns and potential risks.
Telemarketer
Helen IT Systems
Castries
01.2000 - 07.2000
- Career Advancement
- Conducted outbound calls to potential clients for product promotion.
- Delivered clear and concise information about services and solutions offered.
- Utilized CRM software to track customer interactions and preferences.
Education
Associate of Science - Mechanical Engineering
Sir Arthur Lewis Community College
Castries, Saint Lucia12.1996
High School Diploma -
Castries Comprehensive Secondary School
Castries, Saint Lucia06.1993
Skills
- Microsoft Office proficiency
- Data entry accuracy
- Customer service excellence
- Leadership and teamwork
- Relationship management
- Claims processing expertise
- Risk analysis and problem solving
- Effective communication skills
- Security policy compliance
- Data protection strategies
- Incident response planning
- Threat and vulnerability assessment
- Network security management
- Attention to detail in reporting
Ethnicity
Black/African-American
Certification
- Chartered Insurance Institute, London, United Kingdom, CERT - CII
- Coursera, California, USA, Google Cybersecurity Professional Certificate
Notes
Currently pursuing the CompTia Security + Certificate
Personal Information
- Hobbies: Reading, Writing, Cooking, Traveling, Music, Video Gaming, Socializing, Social Media, Watching Sports and Movies
- Date of Birth: 04/16/77
- Gender: Male
- Marital Status: Single
Languages
English
Professional
Affiliations
- Insurance Council of Saint Lucia - Chairperson of the broker's subcommittee from 2013 - 2014.
References
References available upon request.
Timeline
Call Center Customer Service Rep
Verida Inc
04.2025 - 06.2025
Online Personal Shopper
Walmart
01.2025 - 02.2025
Claims Manager
NAGICO Insurances
02.2015 - 03.2024
Senior Claims Negotiator
CGM Gallagher Insurance Brokers Ltd
08.2012 - 02.2015
Claims Officer
United Insurance Company Ltd
06.2004 - 08.2012
Underwriter/Claims Clerk
M & C Insurance Department
07.2000 - 06.2004
Telemarketer
Helen IT Systems
01.2000 - 07.2000
Associate of Science - Mechanical Engineering
Sir Arthur Lewis Community College
High School Diploma -
Castries Comprehensive Secondary School
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