Jeffery Long
Stone Mountain
Summary
Accomplished government relations leader with over 30 years of experience in political campaigns, public administration, and strategic policy development. Proven track record in voter engagement, policy advisory, and implementing technological solutions to enhance government operations. Known for effective leadership, strategic planning, and a commitment to transparency and integrity.
Overview
25
25
years of professional experience
Work History
Political and Strategic Consultant
Self-Employed
01.2021 - Current
- Developed and led voter engagement initiatives significantly increasing community participation
- Managed end-to-end political campaign operations to enhance visibility and interaction
- Provided policy guidance to optimize community service delivery and government efficiency
- Created educational programs for campaign staff focusing on strategic communication and compliance.
Director of Communications and Policy Management
DeKalb Co. Board of Commissioners
01.2016 - 01.2021
- Managed public relations and communications ensuring consistent messaging across media platforms
- Led policy development and execution to enhance operational efficiencies for district staff
- Coordinated public events and civic engagement initiatives to increase community involvement
- Developed partnerships with community organizations to support governmental goals and public trust.
Local Government Specialist
Tyler Technologies Inc.
01.2014 - 01.2016
- Assessed needs of local governments creating best practices with enterprise software solutions
- Integrated data and operational procedures among governmental agencies
- Developed solutions for LA Department of Public Works and related agencies within LA County
- Assessed and defined business processes from customer’s subject matter experts, end users, and IT staff to create and automate business functions for government employees and citizens utilizing Tyler Technologies’ software solutions
- Specialized in Planning, Permitting, Zoning, Code Enforcement, Business and Occupational Licensing, Inspections, and Public Works
- Designed and configured workflows to follow operating procedures and allow for monitoring of workflow processes by software users and management staff
- Designed customized reports to allow management and officials to fully leverage data and monitor metrics
- Integrated municipality’s GIS maps into Tyler Technologies’ software solutions
- Built web-based citizens portals utilizing strategies to create intuitive ease of use experiences
- Implemented and integrated web-based beta version of software with assistance of municipalities’ IT departments or IT vendors
- Managed customer’s initial data conversion and data conversion verification
- Created end user acceptance testing, assisted users with testing, and evaluated results
- Made additional software configuration changes, created reports, and supervised customized development for final software implementation
- Created customized user manuals, reference material, and quick start guides
- Performed onsite training and go-live support
- Assisted with creation of project management plan and updated risk assessment status for Project Managers during entire implementation process
- Provided personalized technical support from initial rollout through handoff to Tyler Technologies’ help desk unit
- Participated with Tyler team in Los Angeles County, California to develop an enterprise solution for LA Department of Public Works, EPD, Zoning and Planning, Fire and Safety, and 30 independent Water Authorities within LA County.
Software Applications Engineer
Horizon Software International LLC
01.2011 - 01.2014
- Doubled sales in three years by showcasing technical solutions and enhancing customer understanding
- Implemented technology solutions across various government sectors improving operational effectiveness
- Engaged with sales representatives and prospective customers in pre-sales activities, to ensure that both new and existing governmental agencies were provided with a clear perception of our technical solutions.
Project Manager
Los Angeles Unified School District
01.2008 - 01.2011
- Managed the successful rollout of Horizon’s OneSource software to over 750 sites
- Implemented trained and provided support to LAUSD schools
- Recognized for one of the largest and most successful technology implementations in history
- Managed the implementation of back-office software for Los Angeles Unified School District, the second-largest school district in the country
- Responsible for managing all services necessary to design, develop, configure, implement, rollout, and support the CMS System
- Additionally responsible for developing procedures and processes for the utilization of the software to meet the school district’s requirements
- Coordinated all facets of software implantation including server/network configuration, software setup and integration, technical support, and end-user training
- Developed and managed transition plan of software management and technical support to district project manager
- Worked with school district’s subject matter experts, technical staff, and management to assess and define needs of country’s second largest food service operations
- Produced Implementation Plan and timelines for software configuration and rollout with assistance of district’s project management integrator
- Created software configurations based on school district’s current operations and needs for automation
- Created automated logistical supply chain for food forecasting and deliver schedules for school buildings, centralized kitchens, and food service warehouses
- Designed software customization per district’s needs
- Developed user training, quick reference, and operation guides
- Implemented, trained, and supported the successful rollout of Horizon’s OneSource software to over 750 sites within LAUSD
- Per the CIO of LAUSD schools, this was “one of the largest and most successful technology implementations in history”.
Senior Product Engineer
Horizon Software International LLC
01.2006 - 01.2008
- Responsible for development and utilization of Horizon’s software suite in the technical support department
- Trained and troubleshooted software design with local governments customer service and development team
- Responsible for all aspects of Horizon’s premier software suite which covers markets such as Senior Living, K-12, Healthcare, Military, and Corporate Operations
- Utilized CRM database to communicate and assist with technical support, QA, R&D relegated issues, and GBS duties (Consultation and implementation.) Other job duties performed include training, troubleshooting, and driving the design of OneSource Food Service Management software through a close relationship with customers and the OneSource development team
- Analyzes trends associated with Horizon’s customer base and reports potential areas of risk/reward to Customer Service and R&D
- Developed systems specifications of Horizon’s software suite with technical support and software development teams
- Trained, troubleshooted, and assisted with software upgrades though close relationship with local governments, customer service, and Horizon’s development team
- Researched and reviewed changes to federal and state regulations as it pertained to Horizon’s software operations and communicated potential upgrades to development team
- Evaluated competitive company’s software offerings to keep Horizon’s products competitive and viable in the institutional food service market
- Maintained online help files to reflect operational software changes and enhancements
- Created and update technical documentation and user guides based on software enhancements and updates.
On-site Project Manager
Horizon Software International LLC
01.2003 - 01.2006
- Successfully implemented trained and supported Horizon’s software to all branches of the US military
- Obtained Classified security clearance
- Developed and managed transition plan for software management and technical support to district project managers
- Liaison with The United States Military, implemented Horizon’s software to provide a tighter integrated subsistence supply chain to meet the demands of troops deployed worldwide in all branches of service.
Regional Manager
Horizon Software International LLC
01.1999 - 01.2003
- Administered day-to-day operations of West Coast regional office
- Analyzed National School Lunch Program and briefed software development teams on latest USDA regulations
- Managed regional budget staff scheduling and conducted training for new customers and employees.
Education
Bachelor of Arts - Political Science
Georgia State University
Atlanta, GASkills
- Leadership and Strategic Planning
- Team Management and Development
- Policy Development and Implementation
- Voter Outreach and Community Engagement
- Public Relations and Media Coordination
- Project Management and Execution
- Technology Integration and Implementation
- Training and Educational Program Development
- Effective Communication and Collaboration
- Problem-Solving and Adaptability
- Proficient in Windows Server and Desktop Operating Systems
- MS Office (Project, Access, Excel) and Basic Networking and Database Skills (SQL, SQL)
Accomplishments
- Renowned for delivering strategic campaign management services that significantly increased voter engagement.
- Led sales and operational initiatives at Horizon Software resulting in a doubling of sales and successful regional expansion.
- Managed one of the largest technological implementations in governmental history at LAUSD enhancing operational efficiencies significantly.
Political Experience
- Founding member of DeKalb Honest Government PAC
- Founder of political advocacy group, Reform DeKalb
- Student with City of Tucker’s University of Government Affairs
- Social Media coordinator and volunteer for multiple political candidates
Timeline
Political and Strategic Consultant
Self-Employed
01.2021 - Current
Director of Communications and Policy Management
DeKalb Co. Board of Commissioners
01.2016 - 01.2021
Local Government Specialist
Tyler Technologies Inc.
01.2014 - 01.2016
Software Applications Engineer
Horizon Software International LLC
01.2011 - 01.2014
Project Manager
Los Angeles Unified School District
01.2008 - 01.2011
Senior Product Engineer
Horizon Software International LLC
01.2006 - 01.2008
On-site Project Manager
Horizon Software International LLC
01.2003 - 01.2006
Regional Manager
Horizon Software International LLC
01.1999 - 01.2003
Bachelor of Arts - Political Science
Georgia State University
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