Jeffrey Johnson

• Delivered items to customers promptly and safely, maintaining a 95%+ customer satisfaction rate.
• Managed route planning and time efficiently to maximize number of deliveries per shift.
• Maintained accurate records of orders, mileage, and expenses for tax and reporting purposes.
• Provided exceptional customer service and effective communication in high-pressure situations to enhance customer experience.
• Utilized app-based tools and GPS systems to manage deliveries and optimize routes, improving delivery efficiency.
• Consistently met or exceeded delivery quotas during peak times, including weekends and holidays.

• Improved staff retention by 80%.
• Established staff objectives, monitored performance, and coached individuals to enhance results.
• Decommissioned a building and still kept operations running in the meantime.
• Provided daily direction for operations staff based on current priorities.
• Have successfully recovered KPIs and services levels through employee relations, leadership development with a focus on goal-oriented outcomes.
• Managed safe workplace by advocating safety training and accident preparedness.
• Assigned tasks to team members based on individual strengths and promoted teamwork-driven environment to meet goals.
• Managed DC finances and always met quarterly budgets within the network.
• Conducted interviews for new hires and facilitated onboarding process to integrate new associates.
• Coached supervisors and mentored them to improve their department responsibilities.

• Oversaw daily warehouse operations, developing partnerships to ensure smooth, balanced, and efficient DC order processing to effectively serve internal and external customers.
• Planned, directed, and coordinated inbound operations for two buildings; partnered with management across shifts to improve performance, productivity, effectiveness, and profitability.
• Developed processes for our outbound department to ensure quality shipments to our stores
• Established procedures to maintain an orderly, accurate & safe environment for my team to thrive
• Improved picking accuracy and lines per hour by performing daily audits and monitoring picking lines.
• Provided coaching and training to employees to enhance skills and performance.
• Collaborated with peers to enhance quality output across all aspects of the DC through lateral development initiatives.

-Coordinated staffing across multiple departments to support business functions.

-Provided input and participated in hiring, training, coaching staff while developing successful team members to maximize performance

-Partnered with management and IC to realign warehouse for better workflow; decreasing fulfillments pull time and better-quality pallet build.

-Utilized experience as Store Liaison to offer perspective on decisions made in the operation, contributing insight on impact to our customer while we focused on maintaining strong relationships.

• Provided direction and assistance to store personnel via telephone and email correspondence.
• Received and addressed specific complaints or requests regarding product deliveries from the DC
• Defused volatile calls with professionalism and clarity.
• Trained new associates in receiving department functions after promotion to DC trainer.
• Promoted to Receiving Clerk after demonstrating proficiency in warehouse operations.
• Schedule appointments, maintain trailer yard report, gave direction to receiving team
• Researched trouble freight / resolved problem POs / finalized PO’s in Kewill - TMS

- Excelled in receiving and put-away functions using reach truck and RF.

- Unloaded trailers using stand-up forklift in a fast-paced environment.

- Promoted to Receiving Clerk

- Promoted to DC trainer – assisting new associates in the receiving department functions

Scheduled appointments, maintained trailer yard report, and directed receiving team.

Researched trouble freight / resolved problem PO’s / Finalize PO’s in Kewill - TMS